What are the responsibilities and job description for the Hotel Front Desk Agent position at LR Palm House LLC?
Job Description
Job Description
Welcome to Palm House, where modern luxury meets timeless elegance in the heart of Palm Beach. Located on the prestigious Royal Palm Way, just a short stroll from the pristine beaches, iconic Worth Avenue, and the Royal, Palm House is set to become a new symbol of refined hospitality on this storied island. Our 79-room property is not just a hotel; it’s a destination—a place where the charm of Palm Beach’s rich history blends seamlessly with a fresh, contemporary vision of luxury living.
At Palm House, we are dedicated to crafting bespoke experiences that reflect the unique desires of each guest. From the moment guests step into our vibrant Palm Bar, adorned with exquisite Murano glass chandeliers, to relaxing by our serene Sunset Pool Deck or unwinding in our expansive, elegantly designed suites, every detail is thoughtfully curated to create an atmosphere of relaxed exclusivity and personalized service. Our mission is to honour the enduring allure of Palm Beach while establishing new traditions for the next generation of discerning travellers.
As we prepare to open our doors, we are building a team of passionate, innovative, and service-oriented professionals who are excited to be part of something extraordinary.
Whether you’re a seasoned hospitality expert or looking to start your career in a luxury yet unstuffy environment, we offer a dynamic environment where your talents will be recognized, and your contributions will help shape the future of luxury hospitality in the Island,
Explore our career opportunities and join us in our mission to set a new standard of excellence in Palm Beach. At Palm House, you’ll not only be part of a team—you’ll be part of a legacy.
Job Summary : The Hotel Front Desk Agent serves as the first point of contact for guests, delivering exceptional service and ensuring a seamless experience from arrival to departure. This role requires a polished, professional demeanor and the ability to anticipate guest needs in a luxury hotel environment.
Key Responsibilities :
- Guest Relations :
Welcome and greet guests with a warm and friendly demeanor.
Efficiently handle the check-in and check-out process, ensuring accuracy in reservations and billing.
Inform guests about hotel amenities, services, and local attractions, providing tailored recommendations.
Coordinate with housekeeping, concierge, and other departments to ensure guest requests are met promptly.
Process reservations and cancellations accurately using hotel management software.
Uphold the hotel's luxury standards by delivering high-quality service at all times.
Qualifications :
Working Conditions :
Grooming
Other
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements,
efforts, or working conditions associated with the job. While this is intended to be an
accurate reflection of the current job, management reserves the right to revise the job or to
require that other or different tasks be performed when circumstances change (e.g.
emergencies, changes in personnel, workload, seasonality, rush jobs or technological.
Palm House, is our first property in US under the Iconic Luxury Hotels Collection, part of L R Hotels.
L&R Hotels is a family-owned business, headquartered in London, and our multi-cultural, global business manages a 23,000 room portfolio that spans the UK, Continental Europe, the US and the Caribbean. It is exceptionally diverse – from select service hotels to award-winning five-star assets and spectacular leisure resorts in the world’s most exclusive locations.
We are a dynamic, highly motivated global private investment company, creating lasting value for investors and communities. Our approach is innovative, commercial and entrepreneurial.
L R Hotels invests where there is true potential, constantly developing our portfolio and guided by our long-term vision.
We are committed owners and build on the strengths of our properties and people, equally valuing our employees, guests, and partners.
Iconic Luxury hotels, is a collection of distinct properties, in either Iconic Buildings, Iconic addresses or Iconic Destinations, and while each property has its own distinct architecture, cultural positioning, character, traditions and stories, they all share a common commitment to delivering outstanding experiences.
The current portfolio includes some of the world’s most famous hotels, from Cliveden House, one of England’s finest country estates, to Italy’s Hotel Excelsior, home of the Venice International Film Festival.
Other UK hotels include Chewton Glen, an English estate on the South Coast; The Lygon Arms, a 14th-century Coaching Inn in the Cotswold’s; 11 Cadogan Gardens in Chelsea, one of London’s most prestigious residential neighborhoods; The Mayfair Townhouse, which sits in the heart of the exclusive Mayfair district, and The Chelsea Townhouse, which opened in September 2023 just over the road from 11 Cadogan Gardens.
