Housekeeping Attendant

Key Responsibilities:

• Guest Room Cleaning:
  • Respond promptly to guest and departmental requests.
  • Fill the housekeeping cart with necessary supplies and transport it to the assigned area.
  • Enter guest rooms following procedures for ensuring vacancy and safety.
  • Replace guest amenities, towels, and linens with clean items.
  • Make beds and fold towels.
  • Clean bathrooms, remove trash, dirty linens, and room service items.
  • Check that all appliances are in the room and functioning properly.
  • Dust, polish, and remove marks from walls, furnishings, and appliances.
  • Vacuum carpets and perform floor care duties in guest rooms and hallways.
• Health and Safety Compliance:
  • Follow all company safety and security policies and procedures, reporting maintenance issues, safety hazards, accidents, or injuries.
  • Complete safety training and certifications.
  • Properly store cleaning supplies, particularly flammable materials.
• Guest Interaction:
  • Ensure uniform and personal appearance are clean, professional, and aligned with company standards.
  • Maintain confidentiality of guest information.
  • Greet and acknowledge guests with genuine appreciation and anticipate their service needs.
  • Assist guests with special needs or disabilities.
• Teamwork:
  • Work with the team to maintain a high standard of cleanliness and guest satisfaction.
  • Support team members to achieve common goals.
  • Maintain a positive and professional attitude while interacting with colleagues.
• General Duties:
  • Perform other reasonable job duties as requested by supervisors or management.

Qualifications:

• Prior experience in housekeeping in the hospitality industry is preferred.
• Strong customer service skills with a positive, professional attitude.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Excellent communication and interpersonal skills.
• Ability to stand for extended periods and lift up to 25 pounds.
• Knowledge of housekeeping standards and practices.
• Flexibility to work evenings, weekends, and holidays as needed.

Work Environment:

• Follow all company safety and security policies and procedures, report accidents or unsafe work conditions.
• Maintain cleanliness and professionalism in appearance.
• Work in varied environments, including guest rooms, hallways, and service areas.
• Communicate clearly and professionally with team members and guests.
• Maintain positive working relationships with other employees and departments.
• Ensure adherence to quality standards and expectations.
• Work with materials and tools that may require manual dexterity and fine motor skills.

Physical Requirements:

• Ability to stand, walk, and move for an extended period (up to 8 hours or more) during shifts.
• Ability to lift, carry, and transport items weighing up to 25 pounds without assistance and over 25 pounds with assistance.
• Pushing and pulling loaded housekeeping carts and equipment across sloping, uneven, or slippery surfaces.
• Ability to reach overhead, bend, twist, and stoop to complete cleaning tasks.
• Ability to move through narrow, confined, or elevated spaces (e.g., staircases, service ramps).
• Ability to grasp, turn, and manipulate objects of varying size and weight, requiring hand-eye coordination and fine motor skills.
• Standing, sitting, kneeling, or walking for extended periods during work shifts.
• Perform other duties as required, supporting the team during peak periods.

Licenses or Certificates:

• Ability to obtain any required government licenses or certifications (e.g., food safety certifications).

Grooming:

• All employees must maintain a neat, clean, and well-groomed appearance as per company standards.

Other:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, or working conditions associated with the job. Management reserves the right to revise the job description or require additional tasks as needed based on workload, seasonality, or emergencies.