Outlet General Manager

Job Description

Job Description

Welcome to Palm House, where modern luxury meets timeless elegance in the heart of Palm Beach. Located on the prestigious Royal Palm Way, just a short stroll from the pristine beaches, iconic Worth Avenue, and the Royal, Palm House is set to become a new symbol of refined hospitality on this storied island. Our 79-room property is not just a hotel; it’s a destination—a place where the charm of Palm Beach’s rich history blends seamlessly with a fresh, contemporary vision of luxury living.

At Palm House, we are dedicated to crafting bespoke experiences that reflect the unique desires of each guest. From the moment guests step into our vibrant Palm Bar, adorned with exquisite Murano glass chandeliers, to relaxing by our serene Sunset Pool Deck or unwinding in our expansive, elegantly designed suites, every detail is thoughtfully curated to create an atmosphere of relaxed exclusivity and personalized service. Our mission is to honour the enduring allure of Palm Beach while establishing new traditions for the next generation of discerning travellers.

As we prepare to open our doors, we are building a team of passionate, innovative, and service-oriented professionals who are excited to be part of something extraordinary.

Whether you’re a seasoned hospitality expert or looking to start your career in a luxury yet unstuffy environment, we offer a dynamic environment where your talents will be recognized, and your contributions will help shape the future of luxury hospitality in the Island,

Explore our career opportunities and join us in our mission to set a new standard of excellence in Palm Beach. At Palm House, you’ll not only be part of a team—you’ll be part of a legacy.

Overview :

The Outlet General Manager is responsible for overseeing all aspects of restaurant operations at Palm House. This includes managing staff, ensuring exceptional guest experiences, overseeing financial performance, and maintaining high standards of food and service quality. The ideal candidate will be a strong leader, skilled in both the front-of-house and back-of-house operations, with a passion for hospitality, operational excellence, and team development.

Key Responsibilities :

Operations Management : Oversee daily operations of the restaurant, ensuring smooth service delivery, optimal guest satisfaction, and adherence to company standards.

Staff Management & Development : Recruit, train, and manage restaurant staff, including servers, chefs, kitchen staff, and support personnel. Conduct regular performance evaluations, provide coaching, and foster an environment of teamwork and growth.

Guest Service Excellence : Lead by example to ensure the highest levels of guest satisfaction. Address and resolve guest complaints promptly and professionally. Ensure all staff members adhere to service standards.

Financial Management : Manage and optimize the restaurant’s budget, including food, labor, and operational costs. Develop strategies to drive revenue growth while maintaining profitability. Prepare and analyze financial reports to monitor performance and identify opportunities for improvement.

Inventory & Ordering : Oversee inventory management, including food and beverage ordering, stock control, and waste reduction. Ensure proper storage and handling of all products in accordance with health and safety guidelines.

Health & Safety Compliance : Ensure all health, safety, and sanitation regulations are followed, including food safety practices, cleanliness of the restaurant, and maintenance of kitchen equipment.

Marketing & Promotions : Collaborate with the marketing team to develop and execute promotional campaigns, seasonal menus, and special events that attract guests and increase restaurant sales.

Team Leadership & Motivation : Create a positive work culture that encourages employee engagement, high performance, and retention. Lead daily pre-shift meetings, ensure clear communication, and motivate the team to meet and exceed operational goals.

Quality Control : Regularly inspect food quality, presentation, and cleanliness to ensure the highest standards are maintained. Work closely with the Executive Chef to ensure consistency and excellence in food preparation and service.

Operational Improvement : Continuously evaluate and improve operational efficiencies, streamline processes, and address any areas that need attention or improvement.

Customer Feedback & Continuous Improvement : Monitor guest feedback, both online and in-person, and take appropriate actions to address concerns, improve service, and enhance the dining experience.

Qualifications :

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum of 5 years of experience in restaurant management, with at least 2 years in a leadership role as a General Manager or Assistant General Manager.
• Strong knowledge of restaurant operations, including front-of-house and back-of-house functions.
• Proven experience managing budgets, cost control, and profitability in a restaurant setting.
• Strong leadership and team management skills, with a track record of staff development and retention.
• Excellent customer service, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and handle high-pressure situations effectively.
• Knowledge of health and safety regulations, food safety standards, and sanitation procedures.
• Experience with POS (Point of Sale) systems and restaurant management software.
• Flexible and adaptable, with the ability to work evenings, weekends, and holidays as required.

Physical Requirements :

Licenses or Certificates

Grooming

Other

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements,

efforts, or working conditions associated with the job. While this is intended to be an

accurate reflection of the current job, management reserves the right to revise the job or to

require that other or different tasks be performed when circumstances change (e.g.

emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)

Palm House, is our first property in US under the Iconic Luxury Hotels Collection, part of L R Hotels.

L&R Hotels is a family-owned business, headquartered in London, and our multi-cultural, global business manages a 23,000 room portfolio that spans the UK, Continental Europe, the US and the Caribbean. It is exceptionally diverse – from select service hotels to award-winning five-star assets and spectacular leisure resorts in the world’s most exclusive locations.

We are a dynamic, highly motivated global private investment company, creating lasting value for investors and communities. Our approach is innovative, commercial and entrepreneurial.

L R Hotels invests where there is true potential, constantly developing our portfolio and guided by our long-term vision.

We are committed owners and build on the strengths of our properties and people, equally valuing our employees, guests, and partners.

Iconic Luxury hotels, is a collection of distinct properties, in either Iconic Buildings, Iconic addresses or Iconic Destinations, and while each property has its own distinct architecture, cultural positioning, character, traditions and stories, they all share a common commitment to delivering outstanding experiences.

The current portfolio includes some of the world’s most famous hotels, from Cliveden House, one of England’s finest country estates, to Italy’s Hotel Excelsior, home of the Venice International Film Festival.

Other UK hotels include Chewton Glen, an English estate on the South Coast; The Lygon Arms, a 14th-century Coaching Inn in the Cotswold’s; 11 Cadogan Gardens in Chelsea, one of London’s most prestigious residential neighborhoods; The Mayfair Townhouse, which sits in the heart of the exclusive Mayfair district, and The Chelsea Townhouse, which opened in September 2023 just over the road from 11 Cadogan Gardens.