What are the responsibilities and job description for the Restaurant Server position at LR Palm House LLC?
Welcome to Palm House, where modern luxury meets timeless elegance in the heart of Palm Beach. Located on the prestigious Royal Palm Way, just a short stroll from the pristine beaches, iconic Worth Avenue, and the Royal, Palm House is set to become a new symbol of refined hospitality on this storied island. Our 79-room property is not just a hotel; it’s a destination—a place where the charm of Palm Beach’s rich history blends seamlessly with a fresh, contemporary vision of luxury living.
At Palm House, we are dedicated to crafting bespoke experiences that reflect the unique desires of each guest. From the moment guests step into our vibrant Palm Bar, adorned with exquisite Murano glass chandeliers, to relaxing by our serene Sunset Pool Deck or unwinding in our expansive, elegantly designed suites, every detail is thoughtfully curated to create an atmosphere of relaxed exclusivity and personalized service. Our mission is to honour the enduring allure of Palm Beach while establishing new traditions for the next generation of discerning travellers.
As we prepare to open our doors, we are building a team of passionate, innovative, and service-oriented professionals who are excited to be part of something extraordinary.
Whether you’re a seasoned hospitality expert or looking to start your career in a luxury yet unstuffy environment, we offer a dynamic environment where your talents will be recognized, and your contributions will help shape the future of luxury hospitality in the Island,
Explore our career opportunities and join us in our mission to set a new standard of excellence in Palm Beach. At Palm House, you’ll not only be part of a team—you’ll be part of a legacy.
Job Summary:
As a Restaurant Server at Palm House, you will provide exceptional customer service to our guests in a welcoming and efficient manner. You will be responsible for taking orders, delivering food and drinks, and ensuring that our guests have a memorable dining experience. Your attention to detail, positive attitude, and teamwork will be key in delivering top-tier service.
Key Responsibilities:
- Greet guests warmly and promptly, offering them menus and providing detailed explanations of the menu offerings.
- Take accurate food and beverage orders, communicating special requests or dietary restrictions to the kitchen and bar staff.
- Serve food and drinks in a timely and professional manner, ensuring the correct presentation and temperature.
- Check in with guests during their meal to ensure satisfaction and address any issues or concerns.
- Handle payment transactions, ensuring accuracy and processing payments in a timely manner.
- Keep the dining area clean and organized, setting tables, clearing plates, and restocking supplies as needed.
- Collaborate with other servers, kitchen, and bar staff to ensure smooth operations and a positive guest experience.
- Comply with all food safety regulations and company policies regarding service standards.
- Assist with opening and closing duties as needed, including setting up and breaking down the restaurant for service.
- Stay up to date on menu changes, promotions, and daily specials to inform and upsell to guests.
Qualifications:
- Previous experience in a customer service or food service role preferred.
- Excellent communication and interpersonal skills with a friendly and approachable demeanor.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong attention to detail and problem-solving skills.
- Must be able to work flexible hours, including nights, weekends, and holidays.
- Knowledge of food and beverage menus is a plus.
- Ability to lift and carry trays and other items up to 25 pounds.
Physical Requirements:
- Must be able to stand, walk, bend, and stoop for extended periods of time.
- Ability to carry heavy trays and lift boxes and supplies as necessary.
Licenses or Certificates
- Ability to obtain any government required licenses or certificates.
Grooming
- All employees must maintain a neat, clean, and well-groomed appearance.
(Specific standards are available).
Other
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements,
efforts, or working conditions associated with the job. While this is intended to be an
accurate reflection of the current job, management reserves the right to revise the job or to
require that other or different tasks be performed when circumstances change (e.g.
emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)
Palm House, is our first property in US under the Iconic Luxury Hotels Collection, part of L R Hotels.
L&R Hotels is a family-owned business, headquartered in London, and our multi-cultural, global business manages a 23,000 room portfolio that spans the UK, Continental Europe, the US and the Caribbean. It is exceptionally diverse – from select service hotels to award-winning five-star assets and spectacular leisure resorts in the world’s most exclusive locations.
We are a dynamic, highly motivated global private investment company, creating lasting value for investors and communities. Our approach is innovative, commercial and entrepreneurial.
L R Hotels invests where there is true potential, constantly developing our portfolio and guided by our long-term vision.
We are committed owners and build on the strengths of our properties and people, equally valuing our employees, guests, and partners.
Iconic Luxury hotels, is a collection of distinct properties, in either Iconic Buildings, Iconic addresses or Iconic Destinations, and while each property has its own distinct architecture, cultural positioning, character, traditions and stories, they all share a common commitment to delivering outstanding experiences.
The current portfolio includes some of the world’s most famous hotels, from Cliveden House, one of England’s finest country estates, to Italy’s Hotel Excelsior, home of the Venice International Film Festival.
Other UK hotels include Chewton Glen, an English estate on the South Coast; The Lygon Arms, a 14th-century Coaching Inn in the Cotswold’s; 11 Cadogan Gardens in Chelsea, one of London’s most prestigious residential neighborhoods; The Mayfair Townhouse, which sits in the heart of the exclusive Mayfair district, and The Chelsea Townhouse, which opened in September 2023 just over the road from 11 Cadogan Gardens.
