What are the responsibilities and job description for the Room Attendant position at LR Palm House LLC?
At Palm House, we are dedicated to crafting bespoke experiences that reflect the unique desires of each guest. From the moment guests step into our vibrant Palm Bar, adorned with exquisite Murano glass chandeliers, to relaxing by our serene Sunset Pool Deck or unwinding in our expansive, elegantly designed suites, every detail is thoughtfully curated to create an atmosphere of relaxed exclusivity and personalized service. Our mission is to honour the enduring allure of Palm Beach while establishing new traditions for the next generation of discerning travellers.
As we prepare to open our doors, we are building a team of passionate, innovative, and service-oriented professionals who are excited to be part of something extraordinary.
Whether you’re a seasoned hospitality expert or looking to start your career in a luxury yet unstuffy environment, we offer a dynamic environment where your talents will be recognized, and your contributions will help shape the future of luxury hospitality in the Island,
Explore our career opportunities and join us in our mission to set a new standard of excellence in Palm Beach. At Palm House, you’ll not only be part of a team—you’ll be part of a legacy.
Job Overview
Clean guest rooms and areas to the highest Palm House standards.
Key Responsibilities:
- Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.
Qualifications:
- Prior experience in housekeeping in the hospitality industry is preferred.
- Strong customer service skills with a positive and professional attitude.
- Ability to work in a fast-paced environment while managing multiple tasks.
- Excellent communication and interpersonal skills.
- Ability to stand for extended periods and lift to 25 pounds.
- Knowledge of housekeeping standards.
- Flexibility to work evenings, weekends, and holidays as needed.
Work Environment:
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Participates in the development and implementation of corrective action plans. Work evenings, weekends, and holidays as needed.
Licenses or Certificates
- Ability to obtain any government required licenses or certificates.
Grooming
- All employees must maintain a neat, clean, and well-groomed appearance.
(Specific standards are available).
Other
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements,
efforts, or working conditions associated with the job. While this is intended to be an
accurate reflection of the current job, management reserves the right to revise the job or to
require that other or different tasks be performed when circumstances change (e.g.
emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)
Palm House, is our first property in US under the Iconic Luxury Hotels Collection, part of L R Hotels.
L&R Hotels is a family-owned business, headquartered in London, and our multi-cultural, global business manages a 23,000 room portfolio that spans the UK, Continental Europe, the US and the Caribbean. It is exceptionally diverse – from select service hotels to award-winning five-star assets and spectacular leisure resorts in the world’s most exclusive locations.
Iconic Luxury hotels, is a collection of distinct properties, in either Iconic Buildings, Iconic addresses or Iconic Destinations, and while each property has its own distinct architecture, cultural positioning, character, traditions and stories, they all share a common commitment to delivering outstanding experiences.
