What are the responsibilities and job description for the Front Desk Agent - First Shift position at LRC2 - Hilton Garden Inn Tupelo?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will be the first point of contact for our guests, responsible for creating a welcoming atmosphere and ensuring smooth check-in and check-out processes. This role requires strong customer service skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests warmly upon arrival and provide them with information about hotel services and amenities.
- Manage the check-in and check-out process, ensuring accuracy in billing and reservations.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain an organized front desk area, including managing phone systems and ensuring all necessary supplies are stocked.
- Collaborate with other hotel departments to ensure guest satisfaction and address any issues that arise during their stay.
- Assist with reservations, cancellations, and modifications as needed.
- Provide local area information to guests, including dining options, attractions, and transportation services.
- Uphold hotel policies and procedures while maintaining a high level of confidentiality regarding guest information.
Experience
- Previous experience in hotel management or a similar role within the hospitality industry is preferred.
- Strong background in guest services with excellent customer service skills.
- Proficiency in operating phone systems and front desk software; familiarity with reservation systems is a plus.
- Multilingual or bilingual abilities are highly desirable to accommodate diverse guests.
- Ability to work flexible hours, including weekends and holidays as needed.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Type: Full-time
Pay: $11.00 - $12.00 per hour
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Commute:
- Tupelo, MS 38804 (Required)
Work Location: In person
Salary : $11 - $12
