What are the responsibilities and job description for the Client Success Manager, Americas, EiQ position at LRQA?
Job ID:41851
Location:NY Office Address, Houston : 1330 Enclave Parkway
Position Category:Client Management
Position Type:Employee Regular
Who are LRQA?
LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customized assurance, cybersecurity, inspection, and training.
While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.
LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.
Role Purpose:
We are seeking an experienced customer relationship professional to join our fast growing team as a Client Success Manager for the Americas region. In this role, you will own and oversee client relationships for our innovative EiQ supply chain sustainability platform, including both operational and commercial aspects. The ideal candidate will have a strong track record in relationship management and will be passionate about data, technology and sustainability.
Key Responsibilities
Manages up to approx. 25-30 client relationships.
Manages renewals and expansion agreements with direct revenue responsibility.
Proactively engages multiple client-side teams to help maximise adoption, usage and stickiness of EiQ.
Monitors, maintains and reports on client health.
Leads onboarding, training and day-to-day operations.
Keeps clients updated on new EiQ features and collates their feedback for product improvement.
Leading or overseeing complex data tasks.
Troubleshooting and problem-solving with clients.
Proactively finds new business opportunities within existing client pool and beyond.
The successful candidate should be able to demonstrate the following:
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.
Together our employees make our communities better and we want you to be part of our diverse team!
LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. ( Group entities ).
Copyright © LRQA 2021. All rights reserved. Terms of use. Privacy Policy.
Location:NY Office Address, Houston : 1330 Enclave Parkway
Position Category:Client Management
Position Type:Employee Regular
Who are LRQA?
LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customized assurance, cybersecurity, inspection, and training.
While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.
LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.
Role Purpose:
We are seeking an experienced customer relationship professional to join our fast growing team as a Client Success Manager for the Americas region. In this role, you will own and oversee client relationships for our innovative EiQ supply chain sustainability platform, including both operational and commercial aspects. The ideal candidate will have a strong track record in relationship management and will be passionate about data, technology and sustainability.
Key Responsibilities
Manages up to approx. 25-30 client relationships.
Manages renewals and expansion agreements with direct revenue responsibility.
Proactively engages multiple client-side teams to help maximise adoption, usage and stickiness of EiQ.
Monitors, maintains and reports on client health.
Leads onboarding, training and day-to-day operations.
Keeps clients updated on new EiQ features and collates their feedback for product improvement.
Leading or overseeing complex data tasks.
Troubleshooting and problem-solving with clients.
Proactively finds new business opportunities within existing client pool and beyond.
The successful candidate should be able to demonstrate the following:
- 5-10 years of experience in customer relationship management, preferably in a B2B SaaS environment
- Solid track record in business development with strong commercial acumen; comfortable working to ambitious targets
- Experience of working with complex data sets
- Strong communication and presentational skills; able to network and influence at all seniority levels
- Adept at resolving problems and conflicts
- Strong attention to detail
- Native or fluent English (additional languages a plus)
- Preferred:
- Experience in responsible sourcing, supply chain or sustainability industries
- Experience working in global environments
- As the world's leading global assurance provider, we’re a force for good with sustainability at our core.
- We operate in over 150 countries, are recognised by over 30 accreditation bodies worldwide, and defined by our world-class expertise in assessment, advisory, inspection and cyber security services.
- We’re here to shape a better future together, helping our clients improve their cybersecurity maturity, source responsibly, achieve product integrity, navigate the energy transition and assure their assets and management systems.
- And while we’re proud of our history of delivering game-changing markets first, we’re quick to adapt to new ideas and to the people that bring them. People who are ambitious and forward-thinking and share our passion about doing better; for our clients, the world, and each other.
- We are LRQA
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.
Together our employees make our communities better and we want you to be part of our diverse team!
LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. ( Group entities ).
Copyright © LRQA 2021. All rights reserved. Terms of use. Privacy Policy.
