What are the responsibilities and job description for the Client Relationship Manager position at LRS Brand?
What will I do:
The Client Relationship Manager develops, negotiates, and implements partnerships with clients in which we place health care professionals across the nation. The Client Relationship Manager uncovers new business opportunities within these clients and ensures the success of these partnerships by building relationships with their contacts and selling the value of LRS to customers. This person should be the subject matter expert of all rules and regulations within their client organizations, and within all health systems and facilities that encompass their regions. A successful Client Relationship Manager will be responsible for updating all client-related documentation for all clients within their regions and communicating all updates back to our organization. The objective of the Client Relationship Manager is to maximize LRS placement volume within our existing customers and to assist in business development to enhance our customer base.
Day in the Life:
- Building and maintaining relationships with multiple contacts across client or prospective client organizations.
- Assessing client need and delivering qualified candidates and customized solutions that are tailored to meet their expectations.
- Coordinates interviews between candidates and clients. Maintains follow-up throughout placement process to assure satisfaction for both the client and the candidate.
- Actively drives individual professional growth using industry trends and knowledge, a customer-centric attitude, and the motivation to advance expertise and achieve goals.
- Collaborates with recruiting teams, quality assurance team, billing team, payroll team, and company management to deliver top professional quality and service to our customers and partners.
- Consistently update internal LRS employees on any changes at our customers and be the “internal salesperson” to drive maximum submission volume to our customers.
- Proactively work with customers to identify areas of opportunity to increase placement volume.
- Be the face of LRS Healthcare to the clients.
- Occasionally travel to customers’ facilities.
Who Am I:
- College degree preferred. Relevant experience may be considered in lieu of education.
- Two or more years of experience in customer service, inbound sales or business development
- Must have excellent phone presence and presentation skills.
- Proven record of detail management.
- Must be driven, dynamic, energetic, and friendly.
- Proven track record of successful management of customer relationships preferred.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to sit and stand; occasionally required to walk, stoop, kneel and crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. LRS Healthcare recognizes that an individual with a disability may require an accommodation to enable him/her to successfully perform a job function. Consideration will be given to reasonable accommodations.
