What are the responsibilities and job description for the Customer Service Representative position at LS Building Products?
CUSTOMER SERVICE REPRESENTATIVE – EAST PEORIA, ILLINOIS
LS Millwork, a division of LS Building Products is a private, locally owned company, with distribution locations throughout the Greater Central Illinois Region. Our goal at LS Building Products is to be the premier distributor of building materials in our markets, and to provide superior customer service and professional support to those we serve. Our customer service representatives are an integral part of providing superior service to our existing customers.
JOB DUTIES:
- Answer incoming phone calls, route to appropriate personnel, or take messages as needed
- Enter material orders given by customers and salesmen
- Prepare credit memos for returned material
- Greet and assist customers at the counter
- Inform customers of current and new products or services by initiating telephone calls and in person at the sales counter
- Listen to and resolve customer service challenges and opportunities
- Schedule deliveries
- Assist in maintaining accurate warehouse inventory, organization, efficiency and safety
- Assist purchasing manager as needed
REQUIRED SKILLS:
- Communication skills – verbal and written
- Able to work as part of a team
- Reliable
- Computer skills – in-house system
- Ability to multi-task
- Customer Service Experience: 3 years (Preferred)
- Millwork experience: 3 years (Preferred)
JOB TYPE: Full-time
RATE OF PAY: $18-$20 /hr, depending on qualifications and experience
BENEFITS:
· Health, Dental, Vision & Life Insurance
· 401(k) w/ Match
· Paid Time Off
SCHEDULE: Monday – Friday, 7:30 – 4:30
PHYSICAL DEMANDS: Sitting, standing, and reaching for extended periods of time
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 37 – 42 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- East Peoria, IL 61611 (Required)
Work Location: In person
Salary : $18 - $20
