Introduction :
LS ELECTRIC AMERICA (“LSEA”), previously known as LG Industrial Systems, a global manufacturer and supplier of electrical equipment and products, is looking to establish its presence in the North American market under its own brand name. The establishment of the US based office in 2013 was a significant step toward this goal.
Job description / overview :
An Inside Sales / Customer Service Specialist is a critical position within the company. In order for LSEA to grow and ultimately take market share we must be easier to do business with than our competitors. No other differentiator (including product) is more critical to growth.
An Inside Sales / Customer Service Specialist interface with customers and LSEA Sales representatives to handle both pre-sales and post-sales service function. Through working with the internal team, marketing staff, and other managers to increase sales opportunities, LSEA can thereby maximize revenue for the organization.
An Inside Sales / Customer Service Specialist will help manage existing clients & sales networks and ensure they stay satisfied and positive. He / She calls on clients, often being required to communicate on quotation / order status, inventory status and managing returns (RMA) and services that meet or predict LSEA clients’ future needs.
- Products EP : Electrical Components including Vacuum Circuit Breaker, Air Circuit Breaker, Molded Case Circuit Breakers, and Switchgear / Transformer products to all users.
Key Responsibilities
The Inside Sales / Customer Service Specialist / Sales Coordinator is responsible for and not limited to the following :
Interface with Customers and LSEA Sales Representatives to handle both pre-sales and post-sales service functionsProvide outstanding customer service to improve customer satisfaction and relationshipIdentify and resolve customer inquiries / issues via phone and / or E-mailAssist in order entry and fulfillment activities, taking orders, providing pricing and delivery information.Act as the voice of LSEA, taking incoming phone calls and fulfill request for catalogs, samples, order delivery status, returned material issues etc.Monitor product order shipment to ensure on-time deliveryMonitor and reorder stock of current catalogs and literature to assure adequate quantity to fill requestsProvide Formal QuotationsMaintain competent understanding of products, their basic functions and alternativesCommunicate effectively with related departments such as order processing, warehouse, quality to assure customers are informed and serviced to levels exceeding industry Standards.Maintain database of phone calls customer service inquiriesCoordinate, analyze and continually improve functions to meet and exceed customer goals.Assist other LSEA management team members with administrative assistant tasks such as planning and coordinating corporate meetings and booking travel, lodging , company dinners when requested.Support RSM / BDM new customer development activity by coordinating the registration, credit approval and set up of new accountsCoordinate and Distribute various reports to the field sales team such as monthly sales reports to the RSM / BDM and monthly commission reports to the RepresentativesOn a project basis, generate excel spreadsheets and / or ppt. presentations using supplied dataCreate and process sales quotations and orders which includes but not limited tobackorders, returns, invoicing, transportations, and logistical support
Skills Required
The ideal candidate will have the following prerequisites :
High energy & enthusiasm when interacting with customers is criticalProblem solving mindset particularly in times of customer challenges – always working toward a solutionDetail oriented with an eye for process improvementFlexibility with respect to day to day activities – start-up environment demands thisTake on new tasks willingly to help the company as required.Fluent (both written and verbal) in Korean and EnglishAdditional information
Travel required if necessary. (Less than 20%)
Work week is 40 hours with rare instances of unpaid overtime.
Compensation : Company offers a competitive salary based on experience.
Other benefits :
Health, dental and vision insurance (Currently at no employee participation but subject to thecompany policy)
401K plan with 2% match (to be applied 3 months after)Long / short term disability insuranceLife insuranceCompany paid vacationA culture of work-life balance.LS Electric America Inc. is an equal opportunity employer.
