Network Operations Specialist II

Job Purpose:
The Network Operations Specialist is responsible for monitoring and maintaining the LS Networks service delivery network. The scope of responsibility for this role includes testing and analyzing all network facilities components, including hardware, software, and power systems, as well as monitor system events, tracking performance and status to identify and repair system failures.

Key Responsibilities:

• Provide troubleshooting and repair support for customer and core network services, as a member of the Network Operations Center (NOC).
• Collaborate with other members of the NOC, Field Resources, Network Engineering, and Infrastructure (OSP) teams in solving complex problems as needed.
• Understand, troubleshoot and repair Ethernet, IP, SIP, TDM, DWM, Routing/Switching, MPLS, Voice/UCaaS, Wireless and Security services, as well as customer and core network issues.
• Understand and remotely troubleshoot Fiber Optic and 3rd-Party Network services.
• Coordinate and lead customer and core network repair events with Field Technicians, Network Engineers, customers, contractors, and 3rd-Party Network service providers.
• Respond diligently, deliberately, and timely to customer inquiries regarding service issues.
• Provide proactive customer notification of service and core network issues, as well as ongoing updates as needed.
• Document all work performed in a comprehensive ticketing and document management system.
• Monitor, operate, administer, and react to Network Management System (NMS) events for customer and core network faults.
• Use lab environments to diagnose network issues or provide network performance reviews.
• Schedule, document, lead and implement maintenance activities.
• Provision and disconnect customer services when assigned.
• Facilitate customer notification of network maintenance and planned service affecting events.
• Identify, diagnose, and document underlying architecture and support issues for problem resolution, Root Cause Analysis (RCA), Reason for Outage (RFO) and Service Level Agreements (SLA) reporting.
• Identify and document new or enhanced LS Networks best practices and processes where needed.
• Participate in an On-call rotation responding to service-related issues, and related restoration activities.

Education:

• Bachelors degree in a data communications or networking field or equivalent education and experience.
• Nokia NRS I Certifications

Experience:

• Typically, 2 or more years of experience in a related field.
• 4 years of experience working in a mission critical 7x24x365 NOC preferred.
• 4 years in a carrier/service provider environment dealing with MPLS, SONET, DWDM, IP routing and Carrier Ethernet a plus.
• Working knowledge of static, OSPF, BGP and IS-IS routing.
• Working knowledge of Ethernet traffic types, VLANs, Queuing, LAGs, and 802.1q.
• Understanding of Wireless networks, Voice/Unified Networks and Security Services a plus.
Working knowledge of network and system diagnosis and troubleshooting, familiar with using configuration management and testing toolsets, as well as monitoring and management software solutions.

Required Skills and Abilities:

• Ability to demonstrate understanding of network topology design.
• Comfortable in customer-facing situations, as well as internal mentoring roles.
• Has strong interpersonal and organization skill sets; comfortable in a dynamic, fast paced environment, and understand that flexibility and accountability feed directly into customer satisfaction.
• Strong understanding of fiber optic network technologies and principles.
• Ability to diagnose and resolve complex network issues.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure and meet deadlines.
• Ability to adapt to changing technologies and environments.
• Proficiency in using network diagnostic tools and software.
• Ability to interpret and analyze network performance data

Physical Demands / Work Environment:

• This position will currently work remotely from home, however, there may be meetings or other duties, which require physical presence in the office. Home office workspace with connectivity required within the Portland/Vancouver Metro region. Local candidates preferred; however, we will also consider candidates residing in the greater Pacific Northwest within our operating market areas.

• This position has a primary focus on providing Operational Support during an assigned coverage window. It may be necessary to be available for additional hours during an extended support event or maintenance activity.