What are the responsibilities and job description for the Assistant Community Manager - High Point position at LSA Management?
DEPARTMENT : Property Management
REPORTS TO : Community Manager
SUPERVISES : NA
FLSA STATUS : Non-Exempt
COMPANY SUMMARY
LSA Management is an innovative new property management firm combining the expertise and passion of Laurel Street with a long-term owner's focus on quality and impact providing a unique opportunity to add value for residents, team members, and partners. LSA strives to provide best-in-class property management for apartment communities across the Southeast. Headquartered in Charlotte, LSA Management provides property management services for all Laurel Street communities in Georgia, Virginia and North Carolina. In 2023, this includes 3,000 units in Georgia, North Carolina, and Virginia. By 2030, LSA Management expects to have a management portfolio of over 10,000 units.
Laurel Street is a mixed-income housing developer and owner headquartered in Charlotte, North Carolina with a development portfolio of nearly 5,000 units across the Southeast. Our portfolio includes a mix of Low-Income Housing Tax Credit communities and workforce housing developments that serve middle income and market rate households. The Laurel Street and LSA organizations are deeply committed to providing best in class housing opportunities for families of all income levels.
POSITION SUMMARY :
This role is responsible for assisting in all operational duties of the Community Manager including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager's absence. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
EXPECTATIONS FOR ALL EMPLOYEES
Supports the organization's values and culture by supporting and encouraging collaboration, innovation, excellence, and commitment to the communities we serve, and meeting the owner's goals and objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Resident Relations Customer Service
- At all times, regardless, provides outstanding customer service
- Manages and promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
- Functions as a resource center for residents on all things that affect and may disturb their community-living experience and ability to make timely rent payments.
- Organizes and executes resident appreciation and retention events.
- Maintains a secured confidential file for each resident
- Answering phones, greets walk-ins and foot traffic.
- Assist with leasing job duties, including touring prospective residents. Fiduciary
Fiduciary
Staff Leadership
Adherence to Property Management Rules, Regulations and Guidelines
Physical Demands & Working Conditions
Qualifications
Salary : $18 - $19
