Service Technician

Who is LSA Management?

LSA Management is a forward-thinking property management firm dedicated to providing top-tier services for apartment communities across the Southeast. We combine the expertise and passion of Laurel Street with a long-term owner's focus on quality and impact, creating a unique opportunity to add value for residents, team members, and partners. Headquartered in Charlotte, NC, we manage 3,000 units and aim to expand to 10,000 by 2030.

The Opportunity

As a Service Technician at LSA Management, you will be responsible for maintaining the physical integrity of the community. This includes ensuring a safe, secure, and comfortable living environment for residents, visitors, and staff. You will perform routine maintenance tasks, handle service requests, and assist in the upkeep of the property. Certification in HVAC, EPA, and/or CPO is preferred. A valid driver's license and reliable transportation are required.

The Skillset

• Certification in HVAC, EPA, and/or CPO preferred
• Proven experience in maintenance, preferably in the multifamily housing industry
• Strong troubleshooting and problem-solving skills
• Ability to work independently and as part of a team
• Excellent communication and customer service skills
• Valid driver's license and reliable transportation
• Proficient in using maintenance tools and equipment
• Basic computer skills

90 Days at LSA Management

We believe in setting clear expectations and goals from the start. Here's what your first 90 days will look like:

First 30 Days:

• Understand the community's maintenance needs and current procedures
• Meet with Community Manager and Director of Maintenance to understand community goals and current challenges
• Review and familiarize yourself with company policies and safety protocols
• Shadow experienced service staff to learn best practices

First 60 Days:

• Begin handling routine maintenance tasks independently
• Respond to service requests and complete work orders in a timely manner
• Ensure compliance with safety regulations and company policies
• Assist in maintaining the cleanliness and curb appeal of the community

90 Days & Beyond:

• Take full ownership of maintenance responsibilities
• Proactively identify and address maintenance issues
• Continue to build and maintain strong relationships with residents and team members
• Contribute to the overall success and safety of the community

The Interview Process

We want our interview process to reflect our culture: transparent and collaborative. Here's what you can expect:

Our First Chat: Meet with Talent Acquisition to discuss your background, what you can bring to LSA Management, and what you're looking for in your next role.

The Hiring Manager Interview: Dive into the role, team expectations, and what success looks like at LSA Management with your potential future boss.

The Technical Assessment: Depending on the role, you may be asked to complete a technical assessment to demonstrate your skills.

The Panel: Depending on the role, you may be asked to meet with a hiring panel. Learn more about the team, responsibilities, and workflows. Be prepared to discuss past projects and how you collaborate with others.

The Executive Review: Depending on the role, you may be asked to meet an executive to gain a different perspective on LSA Management. Ask well-thought-out questions about the company, culture, and more.

Job Type

• Full-time
• Hourly Bonus (if applicable)

Benefits

• 401(k) with matching
• Dental, health, and vision insurance
• Employee assistance and discount programs
• Flexible schedule and spending account
• Life insurance
• Paid time off and parental leave
• Professional development assistance
• Tuition reimbursement

Schedule

• 8-hour shifts, Monday to Friday
• On call based on business/property needs

License/Certification

• Driver's License (Required)
• Reliable transportation (Required)

Join us at LSA Management and make a meaningful impact on our communities!