What are the responsibilities and job description for the Director of Operations - SFO Hub position at LSG Lufthansa Service Holding AG?

Job Title : Director of Operations - SFO Hub

Job Location : San Francisco-USA-94010

Work Location Type : On-Site

Salary Range : $128,840.17 - 173,768.63

About Us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Director of Operations is a key leadership role responsible for overseeing the operations and processes within the SFO HUB operations. We are seeking a strong leader with exceptional people management skills, focusing on optimizing operational efficiency and ensuring compliance with corporate standards and safety regulations. The Director will provide coaching, feedback, and performance management to foster a culture of continuous improvement and operational excellence. This position will require strong collaboration skills as you will have the opportunity to work on various optimization initiatives and work closely with various departments, including HR, Finance, Supply Chain, Lean, and others. The Director will also be responsible for setting and monitoring KPIs, managing departmental financial indicators, and driving engagement and recognition within the team. This position will report directly to the Vice President - Operations for the SFO Hub.

Main Accountabilities

Business Strategy, Policies and Tools

Execute the implementation of the CSC planning
Ensure compliance with the policies provided by CSC and Corporate

Managing Business

Provide data for the development of an annual business plan and budgeting for the CSC

Implement the short-term manufacturing (or operation) planning in coordination with other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations

Oversee the CSC economic and operating performance. Ensure that the CSC is managed and controlled efficiently in line with the company’s framework and market requirements.

Ensure optimal deployment of human, technical and material resources in the CSC

Ensure the ordering of all materials needed at the CSC

Ensure that the CSC work methods are in line with the company’s standards and customer contracts

Initiate Capex requests

Initiate and control continuous optimization of processes

Ensure compliance with safety, health, environmental and quality guidelines provided by Corporate and local regulations and customer requirements

Ensure clear communication and close cooperation with all relevant internal and external interfaces

Leadership

Ensure that the area of responsibility is properly organized, staffed and directed

Guide, motivate and develop the subordinate employees within the Human Resources Policy

Participate in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team

Make the company's values and management principles live in the department(s)

Plan, implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations

Participate and support company-sponsored initiatives such as Global Quality Standard (GQS), Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, Employee Safety

Knowledge, Skills and Experience

Bachelor’s degree or equivalent experience required

Five to seven years of experience in related field required

Experience in managing multiple departments

Excellent communication skills both verbal and written

Polished presentation and interpersonal skills

Good knowledge of Microsoft Office and Windows-based computer applications

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women / Minorities / Veterans / Individuals with Disabilities.

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Salary : $128,840 - $173,769

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Director of Operations - SFO Hub

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