Job Title : General Manager - Airline Catering
Have you got what it takes to succeed The following information should be read carefully by all candidates.
Job Location : Austin-USA-78719
Work Location Type : On-Site
About Us
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement
This dynamic, well-rounded leader ensures the competitiveness of all activities at the Customer Service Center (CSC) and is responsible for planning, steering and coordinating activities, including Procurement / Manufacturing / Logistics / HR / Finance / Quality and customer service activities of the CSC in order to achieve targets and objectives.
Main Accountabilities
Business Strategy, Policies and Tools
- Contribute to the definition of the CSC / regional strategy
- Develop and execute the implementation of the CSC strategy
- Ensure compliance with the policies provided by regions and Corporate
Managing Business
Ensure the development of an annual business plan and budgeting for the CSC based on the regional specific objectives and strategy in coordination with the relevant interfacesEnsure the development and implementation of short- and mid-term planning on products and services in coordination with Sales & Services and other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviationsOversee the CSC’s economic and operating performance. Ensure that the CSC is managed and controlled efficiently in line with the company’s framework and market requirements. Lead the CSC to achieve the budget targets and initiate corrective actions if necessaryEnsure optimal deployment of human, technical, financial and material resourcesEnsure that the CSC’s work methods are in line with the company standards and customer contractsInitiate capital expenditure requestsInitiate and control continuous optimization of processesEnsure compliance with safety, health, environmental and quality guidelines provided by corporate and local regulations and customer requirementsEnsure clear communication and close cooperation with all relevant internal and external interfacesWhere applicable : ensure the procurement / purchase of all materials and services needed at the CSC in line with the company’s standardsLeadership
Ensure that the area of responsibility is properly organized, staffed and directedGuide, motivate and develop the subordinate employees within the Human Resources PolicyParticipate in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the teamMake the company's values and management principles live in the department(s)Plan, implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviationsParticipate and support company-sponsored initiatives such as Global Quality Standard (GQS), Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, Employee SafetyKnowledge, Skills and Experience
Bachelor’s degree or equivalent experience requiredAt least ten years of relevant management / operations experience requiredIndustry experience in manufacturing strongly preferred; Food Manufacturing a plusWorking knowledge of lean manufacturingExcellent communication skills, both verbal and writtenAbility to build, develop, and maintain strong cross-functional teams, employee relations and union relationsExperience in managing multiple departmentsSuccessful record in stretching to exceed Corporate expectationsPolished presentation and interpersonal skillsLSG Sky Chefs is an EEO and Affirmative Action Employer of Women / Minorities / Veterans / Individuals with Disabilities.
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