Job Title : Market General Manager
Job Location : Miami-USA-33142
Work Location Type : On-Site
About us
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement
The Market General Manager is responsible for leading and executing LSG Sky Chefs' strategic initiatives within the assigned market. With full profit and loss accountability, this role oversees all operational, financial, and customer service activities to ensure optimal performance and growth. The Market General Manager plays a key role in delivering exceptional quality standards while driving operational efficiency and innovation. Working closely with regional functional leaders, they ensure alignment with global frameworks, enhance market competitiveness, and provide transparent reporting to regional leadership. The role is critical in ensuring the seamless execution of our strategy, enhancing customer satisfaction, and maintaining the highest operational standards within the market.
Main Accountabilities
Business Strategy, Policies and Tools
- Contribute to the definition of the CSC / regional strategy
- Develop and execute the implementation of the CSC strategy
- Ensure compliance with the policies provided by regions and Corporate
Managing Business
Ensure the development and implementation of short- and mid-term planning on products and services in coordination with Sales & Services and other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviationsDerives and implements the market’s strategy from the regional strategy and defines local priorities and targets in alignment with the functional leadersResponsibility for the profit & loss of the market and accountability for delivered quality & compliance with safety, health, environmental and global operations quality guidelines as well as local regulations and customer requirementsEnsure optimal deployment of human, technical, financial and material resourcesEnsure that the operations are managed and controlled efficiently in line with the company’s framework and leads the operations to achieve the budget targets in coordination with the regional functional leaders (esp. Finance, HR, Sales).Responsible for the long-term business development of the market in alignment with the regional functional leaders (esp. Sales)Defines requirements of the segment in terms of IT, infrastructure, supply chain, and provides proactive feedback towards functional leaders for all other processesInitiate and control continuous optimization of processesEnsure the compliance with safety, health, environmental and quality guidelines provided by corporate and local regulations and customer requirementsEnsure clear communication and close co-operation with all relevant internal and external interfacesParticipates to the development of the regional strategy and executes key strategic initiativesLeadership
Ensure that the area of responsibility is properly organized, staffed and directedGuide, motivate and develop the subordinate employees within the Human Resources PolicyParticipates in coaching, as well as additional career development activities to enhance the effectiveness and potential of the teamMake the company's values and management principles live in the department(s)Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviationsParticipate and support company sponsored initiatives such as Global Quality Standard (GQS), Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, Employee SafetyWhere applicable : ensure the procurement / purchase of all materials and services needed at the CSC in line with the company’s standardsKnowledge, Skills and Experience
Bachelor’s degree or equivalent experience requiredAt least ten years of relevant management / operations experience requiredIndustry experience in manufacturing strongly preferred, Food Manufacturing or Airline Catering a plusWorking knowledge of lean manufacturingExcellent communication skills both verbal and writtenAbility to build, develop, and maintain strong cross-functional teams, employee relations and union relationsExperience in managing multiple departments and locationsProven communication and negotiation skillsSolid experience in leading international teams and Change ManagementSuccessful record in stretching to exceed Corporate expectationsPolished presentation and interpersonal skillsGood knowledge of Microsoft Office and Windows-based computer applicationsLSG Sky Chefs is an EEO and Affirmative Action Employer of Women / Minorities / Veterans / Individuals with Disabilities.
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