What are the responsibilities and job description for the Operations Manager-Transportation (2 openings)-SFO Hub position at LSG Lufthansa Service Holding AG?
Job Title : Operations Manager-Transportation (2 openings)-SFO Hub
Job Location : San Francisco-USA-94010
Work Location Type : On-Site
Salary Range : $87,394.00 - 109,242.50
About Us
LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement
Drive operational excellence and ensure customer satisfaction. As the Operations Manager in Transportation, you will be responsible for leading the Transportation team in tandem with the Operations Management Team. This will include oversight of all aspects of the day to day operation including employee engagement, training, safety, and accountability. Your leadership will be instrumental in optimizing resource utilization, meeting stringent regulatory standards, and delivering exceptional service to our airline clients. You'll play a critical role in shaping the future of our transportation and ramp operations and ensuring our continued success.
Main Accountabilities
- Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.
- Manage transportation department of transportation supervisors, drivers, and driver assistants.
- Manage transportation routing, coordinating flight delivery assignments, and ensuring CSC departure times are being met.
- Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage.
- Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations.
- Ensure on-time and accurate production in the preparation of food / equipment and catering of flights.
- Investigate customer quality issues, develop and implement corrective actions.
- Maintain an ongoing, positive and pro-active relationship with all internal and external customers.
- Attend the daily operations briefing.
- Ensure par levels of customer inventory and customer specific goods.
- Provide data for the development of an annual business plan and budgeting for the department.
- Ensure optimal deployment of human, technical and material resources in the department.
- Initiate and control continuous optimization of processes.
- Leadership responsibilities including organizing, staffing, and directing the area of responsibility.
- Guide, motivate and develop subordinate employees within the Human Resources Policy.
- Participate in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team.
- Make the company's values and management principles live in the department(s).
- Plan, implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations.
- Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety.
Knowledge, Skills and Experience
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women / Minorities / Veterans / Individuals with Disabilities.
J-18808-Ljbffr
Salary : $87,394 - $109,243
