What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE (BOS) position at LSG Sky Chefs?
JOB OVERVIEW
The Customer Service Associate (Driver) is responsible for catering aircraft and transporting meals / beverage / equipment to assign flights.
RESPONSIBILITIES
- Gather all necessary equipment for assigned flights.
- Verify flights documentation to ensure correct items are loaded before heading to ramp.
- Interact with other Customer Service team members to identify and resolve problems.
- Interface with flight attendants and provide excellent customer service.
- Show the customers the contents of the carts
- Meet the aircraft in the field
- Confirm position of carts
- Verify carts are packed correctly
- Ensure the customer (flight crew) has everything required to service their customers
- Comply with all operating and safety procedures regarding driving, positioning the unit at the planes, securing the work platform, loading and unloading carts on and off the planes.
- Dispose of domestic and international trash based on CBP regulated guidelines.
- Must have the ability to follow direction, meet tight deadlines, and interact / communicate with vendor airline crew as necessary.
REQUIREMENTS
ENVIRONMENTAL AND PHYSICAL REQUIREMENTS :
