What are the responsibilities and job description for the IAD - Dulles, VA - IAD Customer Service Representative position at LSG Sky Chefs?
The Customer Service Rep is responsible of setting up flights, must read/understand flight diagrams and truck loading procedures. Load/Unload trucks, meet selected flight upon, arrival to cater/approach aircraft. Supply flights as needed, Move vehicles, they perform Truck/vehicle inspections. They check flights upon departure for 100% accuracy, Interact with flight attendants and brief crews, Handle flight attendant complaint and concerns, resolve problems.
Must communicate any problems with flight to dispatch, must provide feedback to operation to get to root cause. When needed “guide” flights in and out of aircraft. Housekeeping – basic functions as per department requirement and comply to all Customer Service SOP’s. Must be able to work well with others under pressure.
Must have a valid Driver’s License with a clean DMV record (5 YEARS), must be a able to obtain a SIDA badge and clear 10 year background verification clearance to obtain a Customs Seal and Driver Seal is required. Must have experience of driving large delivery trucks, Must possess basic math skills, must be able to apply safety standards, must be flexible to work in a 24/7 environment which includes nights, weekends and holidays. Must be able to lift, push, pull, move product, equipment and supplies up to fifty (50) pounds in a safely manner. Regularly stands, bends, stoop, lifts, walk on un-even surface and moves intermittently during shifts.
Must be able to work at heights.
Must communicate any problems with flight to dispatch, must provide feedback to operation to get to root cause. When needed “guide” flights in and out of aircraft. Housekeeping – basic functions as per department requirement and comply to all Customer Service SOP’s. Must be able to work well with others under pressure.
Must have a valid Driver’s License with a clean DMV record (5 YEARS), must be a able to obtain a SIDA badge and clear 10 year background verification clearance to obtain a Customs Seal and Driver Seal is required. Must have experience of driving large delivery trucks, Must possess basic math skills, must be able to apply safety standards, must be flexible to work in a 24/7 environment which includes nights, weekends and holidays. Must be able to lift, push, pull, move product, equipment and supplies up to fifty (50) pounds in a safely manner. Regularly stands, bends, stoop, lifts, walk on un-even surface and moves intermittently during shifts.
Must be able to work at heights.
