Operations Manager

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

Are you ready to take on a dynamic role in one of the world's largest airline catering and hospitality providers? LSG Sky Chefs is on the lookout for a passionate and driven Operations Manager who thrives in a fast-paced production environment and enjoys managing a large diverse group of employees that are focused on delivering a quality product to our customers.

As the Operations Manager, you will oversee Transportation, Assembly, Equipment & Sanitation and Porters and play a pivotal role in monitoring and engaging employees in all safety and performance initiatives.

Your leadership will be instrumental in guiding, motivating, and developing our talented team members, ensuring that our values and management principles are at the heart of everything we do.

Main Accountabilities

• Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.
  
  • Responsible for department costs to budget through effective manpower planning, scheduling, and overtime usage
  • Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
  • Ensure on-time and accurate production in the preparation of food/equipment and catering of flights
  • Investigate customer quality issues, develop, and implement corrective actions
  • Maintain an ongoing, positive and pro-active relationship with all internal and external customers
  • Attend the daily operations briefing
  • Ensure par levels of customer inventory and customer specific goods
  • Provide data for the development of an annual business plan and budgeting for the department
  • Ensure optimal deployment of human, technical and material resources in the department
  • Initiate and control continuous optimization of processes
  • Open availability, weekends and holidays as operations require
  Leadership
  
  • Ensure that the area of responsibility is properly organized, staffed and directed
  • Guide, motivate and develop the subordinate employees within the Human Resources Policy
  • Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
  • Make the company's values and management principles live in the department(s)
  • Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
  • Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety

Knowledge, Skills and Experience

• • Bachelor’s degree or equivalent experience required
  • Three to five years of directly related experience required in a management role
  • Experience in using and managing Variable Production Systems and schedules
  • Strong presentation, communication, training and interpersonal skills
  • Proven success in improving work processes and leading change in a complex, fast environment
  • Excellent analytical and conceptual skills
  • Demonstrable record of understanding and meeting customer expectations
  • Proven track record of understanding the drivers of product and labor cost variances
  • Good knowledge of Microsoft Office and Windows-based computer application
  • Open availability, weekends and holidays as operations require