Tower Planners

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

To effectively and efficiently handle administration functions in the Tower. Ensure various airline customers and internal customers satisfaction by providing accurate and timely information in a professional manner.

Main Accountabilities

• • Review dispatch sheet to check for any new routings and compare to daily schedule
    Act as liaison between LSG Sky Chefs and our customers
    Fill in gate and ship number
    Update gate changes/ routings and canceled flights and relay information to drivers
    Foster working relationships with the customer through strong written and verbal communication
    Coordinate with Ramp personnel to resolve any catering issues as appropriate
    Update and relay information to all levels of management
    Generate reports to airline customers
    Airline equipment inventory and ordering
    Customs paperwork
    Operate ACE and other airlines information systems
    Various clerical assignments
    Other responsibilities as assigned by management

Knowledge, Skills and Experience

• Excellent communication skills: able to read, write, and speak English
  Must have basic mathematics skills
  Basic computer skills and ability to learn Microsoft applications (Word, Excel, Outlook) and other software applications
  Customer service skills, strong interpersonal skills as you will need to be courteous and professional on the phone
  Ability to work a variety of shifts as we operate 365/24/7
  Must have High School Diploma
  Must have ability to work under pressure while maintaining composure
  Must be a team spirited individual
  Ability to read a dispatch sheet, ability to identify routing changes, gate assignments, ship numbers
  Ability to handle multiple calls and radio communications
  Work well under extreme pressure and temperatures
  Excellent communication skills
  Must be able to obtain AOA badge & customs sticker
  Must be able to be flexible to work any shift/hours subject to change due to shift bidding