Tower Planners

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The purpose of the Tower Planner role at LSG Sky Chefs is to ensure the efficient and timely planning and coordination of meal production for airline services within the production facility. This includes overseeing the allocation of resources, managing production schedules, and optimizing workflows to meet the demands of scheduled flights. The Tower Planner is responsible for maintaining high standards of quality, food safety, and operational efficiency, ensuring all meals are prepared and delivered in alignment with customer specifications and flight requirements. By managing the use of space, staff, and inventory, the Tower Planner contributes to the seamless execution of in-flight catering operations, supporting LSG Sky Chefs in delivering exceptional service to airline customers worldwide.

Main Accountabilities

• • Review Dispatch Sheets: Verify new routing information and ensure it aligns with the daily schedule.
  • Liaise with Customers: Serve as the primary point of contact between LSG Sky Chefs and our airline customers, ensuring seamless communication and support.
  • Gate and Ship Number Management: Accurately document gate and ship numbers and ensure they are updated as needed.
  • Update and Communicate Changes: Track and update any gate changes, routing updates, or flight cancellations, and promptly relay relevant information to drivers and staff.
  • Build Customer Relationships: Cultivate strong working relationships with airline clients through clear and effective written and verbal communication.
  • Coordinate with Ramp Personnel: Work closely with ramp staff to resolve any catering-related issues or concerns efficiently.
  • Update Management: Provide regular updates and information to all levels of management to ensure smooth operations.
  • Report Generation: Create and deliver detailed reports for airline customers as needed.
  • Inventory and Ordering: Oversee airline equipment inventory and manage the ordering process to ensure stock levels are maintained.
  • Customs Documentation: Handle all necessary customs paperwork and ensure compliance with regulations.
  • System Operations: Operate ACE and other airline-specific information systems to manage operations.
  • Clerical Support: Perform various clerical tasks as assigned by management to support overall operations.
  • Additional Responsibilities: Carry out other duties as assigned by management to ensure efficient operation of the department.

Knowledge, Skills and Experience

• Strong Communication Skills: Proficient in reading, writing, and speaking English.
• Basic Mathematical Abilities: Comfortable with essential math tasks.
• Computer Proficiency: Basic knowledge of computers, with the ability to quickly learn Microsoft applications (Word, Excel, Outlook) and other software systems.
• Customer Service Expertise: Strong interpersonal and customer service skills; ability to remain courteous and professional, especially over the phone.
• Shift Flexibility: Must be available to work a variety of shifts, as our operations run 24/7, 365 days a year.
• Composure Under Pressure: Ability to maintain professionalism and focus in high-pressure situations.
• Team-Oriented: Strong team spirit and ability to collaborate effectively with others.
• Detail-Oriented: Ability to read and understand dispatch sheets, identify routing changes, gate assignments, and shipment numbers.
• Multitasking Ability: Capable of managing multiple calls and radio communications simultaneously.
• Adaptability to Challenging Environments: Able to work under extreme pressure and varying temperatures.
• Regulatory Compliance: Must be able to obtain an AOA badge and customs sticker.
• Shift Flexibility: Ability to adjust to any shift or working hours, which may change based on shift bidding.

This role requires a dynamic individual who thrives in fast-paced environments, works well under pressure, and is committed to maintaining excellent communication and customer service standards at all times.