Vice President Operations

Job Title: Vice President - Operations (Chicago HUB)

Job Location: Des Plaines-USA-60016

Work Location Type: On-Site

Salary Range: $155,000.00 - 205,000.00

About Us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

We are looking for a dynamic Vice President of Operations to drive excellence, profitability, and innovation for our Chicago operations. This role has full P&L accountability and the opportunity to shape our success in a competitive, fast-paced environment. This position reports to the SVP Operations – West Market.

Location: Des Plaines, IL (near Chicago O’Hare International Airport)

Main Accountabilities

What You’ll Do:

Strategic Leadership

• Define and implement the Customer Service Center (CSC) strategy in alignment with regional goals.
• Drive business development and long-term growth strategies for the Chicago market.
• Partner with cross-functional leaders to ensure seamless integration of operations, sales, and customer service.

Operational Excellence

• Oversee all operational aspects, including production, quality, safety, and compliance with corporate and local regulations.
• Optimize human, technical, financial, and material resources to achieve operational and financial targets.
• Develop and execute plans for continuous process improvement using lean methodologies.
• Maintain strict adherence to global operations standards such as HACCP, Lean Manufacturing, and Global Quality Standards (GQS).

Team Leadership

• Build, develop, and mentor a high-performing team, fostering a culture of accountability and collaboration.
• Ensure effective workforce planning, including managing union relations and promoting employee engagement.
• Serve as a coach and leader, guiding employees through career development and change initiatives.

Financial Stewardship

• Own the P&L for the Chicago facility, ensuring the delivery of financial objectives.
• Implement budget planning, forecasting, and corrective actions to optimize performance.
• Manage procurement and supply chain activities in alignment with corporate standards.

Knowledge, Skills and Experience

What We’re Looking For:

Qualifications

• Education: Bachelor’s degree in business, operations, or a related field (MBA preferred).
• 10 years of progressive leadership in manufacturing, with food production or airline industry experience strongly preferred.
• Proven success managing multi-site or large-scale operations.
• Strong knowledge of lean manufacturing and operational excellence frameworks.
• Experience in P&L management, strategic planning, and business development.

Skills

• Exceptional communication, negotiation, and interpersonal abilities.
• Proven track record in leading cross-functional and international teams.
• Expertise in change management and driving cultural transformation.
• Proficiency in Microsoft Office and operational systems.

Your Impact

This role is for a leader who thrives in a complex, dynamic environment and can seamlessly align operational priorities with strategic objectives. You will shape the future of our operations in Chicago, ensuring outstanding service for our customers while fostering a workplace where employees excel.

Ready to take the next step in your career? Join LSG Sky Chefs and be a part of a team that sets the standard for operational excellence.

Salary: The starting base pay for this position ranges from $155,000-205,000. Base pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. In addition to base pay, this role includes an executive incentive plan and other financial benefits as part of the total compensation package. This role is eligible to participate in a full range of medical and wellness benefits on day one of employment.

Apply Today!

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.