Customer Service

LSI Staffing is Hiring a Customer Service Representative in the North Reno area!

• Weekly Pay
• Monday-Friday 7;30 am- 4:30 pm
• Pay rate: $17 an hour.
• Temp to Hire opportunity
  
  

Job Objective: Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

Duties

Duties may include data entry, general paperwork, and file keeping. As a senior representative, they may be responsible for managing some representatives, tracking their progress, and acting as a mentor. They also are expected to communicate with their supervisor and keep them informed of any problems or issues that arise.

• Assists the Customer Service Representative (CSR) with difficult cases.
• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
• May assist management in ensuring performance goals are met.
• Build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty.
• May mentor or give directions to junior team members and provide training on best practices.