What are the responsibilities and job description for the Data Entry position at LSI Staffing?
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Customer Service / Order Entry Clerk
A manufacturing company in North Las Vegas, Nevada is looking for an experienced Data Entry clerk to join their customer service dept.
The Customer Service Representative is responsible for engaging with customers on behalf of the company. This involves answering inquiries, addressing complaints, providing product / service information, and ensuring customer satisfaction. The CSR is expected to provide excellent service, maintain a professional demeanor, and contribute to a positive team environment.
Key Responsibilities :
Customer Interaction :
Answer inbound calls, emails, or chat messages from customers.
Respond promptly to customer inquiries.
Assist customers in resolving issues or concerns.
Provide detailed information on products and services.
Problem Resolution :
Identify and troubleshoot customer problems.
Escalate complex issues to higher management or specialized departments.
Follow up on customer issues to ensure resolution.
Record Keeping :
Document all customer interactions in the CRM system.
Maintain accurate records of customer details and interactions.
Quality Assurance :
Adhere to company policies, procedures, and guidelines.
Meet performance targets such as call-handling time, customer satisfaction scores, and resolution rates.
Participate in training and development programs to improve service quality.
Team Collaboration :
Work closely with team members and other departments to ensure smooth operations.
Provide feedback to management on customer trends and service issues.
Qualifications : Education :
High school diploma or equivalent required.
College degree in Business, Communication, or related field is a plus.
Experience :
Previous experience in customer service, sales, or related field preferred.
Experience with CRM software and contact center technology is advantageous.
Skills :
Strong communication skills, both verbal and written.
Excellent problem-solving abilities.
Ability to multitask and manage time effectively.
Patience, empathy, and a positive attitude.
Basic computer skills, including proficiency in MS Office.
Working Conditions :
- This job typically involves working in an office environment or remotely.
Job Type : Full-time
Pay : From $17.00 per hour
Benefits : 401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift :
8 hour shift – Monday thru friday
Day shift
Education :
Experience :
Microsoft Outlook : 2 years (Required)
Microsoft Word : 2 years (Required)
Phone etiquette : 2 years (Required)
Customer Service : 2 years (Required)
Work Location : In person
LSI Staffing is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our HR department at (316) 262-0162.
Salary : $17
