Regional Manager, Field Services

acquired by Berkshire Hathaway, having previously been a wholly owned subsidiary of Phillips 66. LSPI provides flow improver solutions, delivering strategic value to its customers by maximizing the flow potential of pipelines while increasing their operational flexibility, capacity and economic performance. LSPI works with companies in more than 35 countries to solve pipeline flow needs, treating more than 12 million barrels of hydrocarbon liquids a day and providing customers with a total package solution that includes flow improver products and the right injection equipment. LSPI leading brands are LiquidPower™, ExtremePower® and RefinedPower™. 

LSPI consistently recruits the best and brightest.  Put your valuable skills to work and join us! 

Description:

The Regional Manager (RM), Field Services role is a challenging and rewarding opportunity for an experienced technical-oriented leader who will oversee a team of field technicians, provide leadership to multi-functional Customer Focus Teams (CFT’s), and lead company efforts to provide remarkable service (technical and relational) to multiple customers and customer sites in North America.

The Regional Manager leads and manages a team of field technicians which is responsible for the technical equipment and injection services provided for customers at multiple pipeline sites in North America.  These technicians, or Field Service Representatives (FSR’s), are in defined regions to ensure continuous reliable injection services for our customers.   Additionally, the Regional Manager works with LSPI colleagues from all functional areas to develop a comprehensive strategy for customer engagement and service. With Safety as an overarching guiding principle, the RM will lead their regional Field Services organization in supporting and achieving the LSPI mission of providing Operational Excellence, remaining the Supplier of Choice, and being the Employer of Choice for all employees. This role is expected to work a minimum of three days per week in the office. 

Responsibilities:

• Always Exemplify LSPI’S commitment to Safety by personal responsibility and Safety-conscious behavior.
• Lead and direct a team of Field Service Representatives (FSR’s) to ensure all customer equipment and injection needs are met. This includes completion of all on-site equipment installation, preventive maintenance, and unscheduled repairs. 
• Develop and implement on-boarding and ongoing training for FSR’s to meet and exceed customer expectations of reliable service.
• All other supervisory responsibilities which may include, but are not limited to, managing travel and expenses, resource allocation, and spare parts management.
• Provide Field Services leadership representation on the Customer Focus Team (CFT), which implements and delivers Sales and Service strategies directed towards customer engagement and satisfaction and the growth of sales and profitability.
• Build and develop customer relationships with pipeline area supervisors, technicians, and operators that are vital to the success and continued growth of the business and field services.
• Acquire knowledge of equipment to the level it will enable you to effectively engage and resolve issues and provide back-up technical service at customer sites, including injection system installation and start-up, customer training on routine and preventative maintenance, safe equipment operation, and troubleshooting.
• Proactively manage and monitor equipment performance metrics to identify and resolve any potential quality or performance issues experienced in the field.
• Active member/leader for implementation of new technology initiatives, driving utilization, and facilitation of training for Field Services team members.
• Develop and implement short- and long-term improvement plans for area of responsibility based on key performance cost and reliability metrics.
• Lead various project teams as needed.
• Ability to travel to other LSPI locations, customer sites, vendor facilities, and field locations on a regular basis. Expect 25-30% travel.

Required Skills & Competencies:

• Ability to manage multiple concurrent projects to successful completion.
• Strong customer service and support skills, responding to customer issues professionally, and implementing mutually appealing solutions.
• Excellent communications skills and the ability to influence and work in a cross-functional and multi-discipline team environment.
• Proficient using computer software including Microsoft Office (Outlook, Word, Excel, PowerPoint), IBM Maximo asset management, and OSIPi.
• Ability to lead resolution of mechanical, electrical, and control system problems experienced in the field.
• Excellent analytical and diagnostic skills that support a detail-oriented approach to problem solving.

Education and Experience:

• Bachelor’s degree with 5 years of technical operations, equipment, and field-related experience or 10 years' collective relevant technical and leadership/management experience.
• Prior supervisory or team lead experience. Experience managing people/teams remotely, preferred. 
• Experience selecting and managing third party vendors and on-site contractors to support projects and services.