Assistant Coordinator of Non-Academic Area

Description

Incumbent is an ancillary administrative staff member in the Family Practice Clinic who receives supervision from the office manager and practice administrator. Incumbent exercises organizational skills and effectively demonstrates knowledge and skills by utilizing effective communication with children, adolescents, adults and geriatrics. This role performs registration duties and office related tasks.

Operates applicable computer programs to include the Electronic Health Record and Microsoft Office suite. The incumbent’s duties ensuring proper patient check –in and check- out processes and all duties related to patient traffic flow in the clerical area and waiting room. Duties also include answering the phone, routing calls and confirming appointments. Incumbent may be assigned to other duties as required to provide smooth operation of the clinic.

Incumbent will maintain a customer/patient-oriented awareness in acknowledging and responding to needs as they occur to assure that customer/patient satisfaction is met at all times. Incumbent works independently under the general supervision of clinic management. Completed work is reviewed for accuracy in terms of orientation checklists, university policies and procedures, federal/ state laws, JCAHO guidelines. HIPPA privacy standards are ensured.

Regular attendance is required to perform the functions of this position. Lunch/breaks are dictated by workflow; normal work hours are 8:00-5:00 (M-F); overtime may be required.

ESSENTIAL FUNCTIONS:

60% Patient Related functions

• Performs the registration process for the clinics within the division including interviewing patients, recording and revising data.
• Updates patient’s demographics; screening data, account/ medical record numbers, address, phone number, insurance and employment on each return visit and posts in patient’s permanent record.
• Obtains all required signatures for registration of patients.
• Willingly performs other duties to facilitate the processing of patients or the functioning of the clinic as needed
• Greets the patients as they arrive at the clinic; provides excellent customer service.
• Verifies that the patient information is correct when the patient checks-in.
• Makes copies of the insurance cards, Verifies insurance information
• Obtains medical records and responds to medical record requests.
• Notifies the team of patient arrival.
• Answers and routes calls appropriately.
• Confirms appointments for the next day
• Schedules appointments for clinic patients including new, follow-up.
• Contacts transport and other public agencies.
• Assures confidentiality of patient information
• Assists with processing patient referrals, incoming and outgoing
• Check-out patients
• Contacts patient for rebooks/ reschedules
• Monitors no-show rate
• Handles patient messages, return calls as needed and to assist nursing staff as requested
• Assists with obtaining prior authorizations

35% Administrative/ Office functions

• Collections co-pays and performs end of day reconciliations of funds.
• Organizes incoming data regarding patients needing appointment including discharged patients, in-house patients, and monthly changes to MD schedule.
• Utilizing appointment system, enters and maintains accurate patient attendance statistics including walk-ins, no shows, and rescheduled appointments.
• Collects and distributes mail
• Economical use and ordering of office supplies.
• Cleaning and organization of work area
• Answers phone, triaging messages
• Communicates with outside organizations
• Regular communication with clinic physician and clinical staff. Supports clinical staff as needed.
• Attend departmental meetings and services on committees as needed
• Annually completes mandatory education for compliance, safety and quality

5% Marginal functions

• Performs other related duties as delegated or assigned by Clinic Management.

Qualifications

The applicant must meet the following:

• One (1) year of medical office work experience
• Excellent computer and clerical skills

Preferred Qualifications

• Business Office or Medical Assistant Certification

Additional Position Information

PSN/PER Number: PSN 57116/PER 588/ATS 5576

Salary Range: $30160 - $34320

Primary Location: Alexandria, LA (on-site position)

About the School

The LSU Systems Office has provided LSU Health-Shreveport employees with excellent benefit options designed with you and your dependents in mind. Our Benefits Section is available between 8:00 a.m. and 4:30 p.m., Monday through Friday, to help answer any questions you might have about these benefits.

LSU Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

• Salary is commensurate with experience and training
• Generous Health, Dental, and Vision Insurance
• Life Insurance
• Long-Term Disability Insurance
• Accidental Death & Dismemberment Insurance
• Flexible Spending Account
• Optional Retirement Plans

Applicant Instructions

Locate and click on the Apply Online button located at the bottom of the screen, enter your contact information, and upload your resume/CV. If you need assistance applying electronically, please telephone 318-675-5589.

If you are contacted for an interview, please let us know at that time if you will need special accommodations.

Job Type: Full-time

Pay: $30,160.00 - $34,320.00 per year

Schedule:

• Monday to Friday

Ability to Commute:

• Alexandria, LA 71301 (Required)

Ability to Relocate:

• Alexandria, LA 71301: Relocate before starting work (Required)

Work Location: In person

Salary : $30,160 - $34,320