What are the responsibilities and job description for the Systems Administrator I position at ltcc?
Definition: Under the direction of Director of Information Technology Services, operate, maintain, administer, and develop systems to integrate third-party systems with the Lake Tahoe Community College (LTCC) SIS; manage login and email accounts for various systems; manage the college’s Single Sign-On system; manage the college’s TLS certificates and portal; provide backup support to other college programmers.Distinguishing Characteristics:The System Administrator I serves as a system developer and backup programmer. It is distinguished from the Systems Administrator II by the direct responsibility for the technical design, implementation, operation, and performance of LTCC systems as well as integrity of institutional data and application security.Representative Duties:Provide technical, analytical and process support for assigned system areas; provide support for student information system, and linked systems for tracking, scheduling, transcripts, emergency alerts and transmittals; analyze, design, document, implement and create computer processes and interfaces; participate in the programming of assigned applications and programs.Provide technical support to assigned areas for integrated databases, applications and peripheral systems as assigned; participate in the review and definition of functional areas, processes, procedures, organization, flow of data, methods and forms to automate or improve existing systems; explain and interpret complex data, workflow rules and best practices for a non-technical audience.Authenticate identity of users; manage user accounts; sync accounts from SIS to LDAP and from AD to the Cloud; maintain serves and manage the authentication and authorization with external services.Maintain email accounts; monitor mail flow issues, policies, licensing of software applications.Analyze data for reports and report requirements, including mandated reports; serve as liaison between users and staff regarding assessment and development of reporting needs; explore innovations and trends in technology for institutional applicability; make recommendations for information and communication system improvements using current and optimal technology.Generate, update and distribute instructional documentation and train end users in system features and usage; oversee and maintain procedural documentation; develop procedures to increase efficiency and effectiveness of system support, operations and interface; oversee assessment, process mapping and business workflow criteria.Implement new releases, upgrades and patches for web-based applications; perform initial testing utilizing test environments and release versions to users; correct discovered defects; implement new releases to production environment upon completion of user testing.Implement and provide support to third-party systems.Prepare and maintain a variety of narrative and statistical reports, records and files related to assigned activities; create and maintain documentation on all integration processes.Provide technical information and assistance to the Director regarding assigned functions; assist in the formulation and development of policies, procedures and programs.Prepare and maintain a variety of narrative and statistical reports, records and files related to assigned activities; communicate with other administrators, personnel and outside organizations to coordinate activities and programs, resolve issues and conflicts and exchange information.Assist with CCCApply processes and maintenance while reviewing applications to combat fraud while remaining accessible and available for all potential students regardless of any diverse academic, socioeconomic, cultural, linguistic, or ethnic backgrounds.Administer Colleague (Student Information System) maintenance and updates while ensuring data integrity, configuration changes, and Ethos/API integrations. Operate a computer and assigned software programs; operate other office equipment as assigned.Attend and conduct a variety of meetings as assigned; participate in internal and external user groups; serve on assigned committees.Serve on a variety of District committees as requested. Participate in district all staff events including but not limited to all campus team building day, convocation, state of the college address, senior day, and graduation. Other Duties:Perform related duties as assigned.
