Support Specialist I

Support Specialist

We are seeking an Application Support Specialist who will provide issue resolution to internal/external customers on a variety of proprietary application issues. Research and resolve technical and application problems. Respond to telephone calls, email and other electronic mediums to troubleshoot issues. Document, track, and monitor the problem to ensure a timely resolution. Ensure documentation standards and procedures for operations are in place and maintained.

We Value: Integrity, Collaboration, Excellence

Spend your Days:

• Provides support and resolution for internal and external customers on the proper use of all LTi Technology Solutions and integrated third-party applications.
• Identifies customer concerns and performs system troubleshooting to resolve issues within the application.
• Documents all troubleshooting steps and communication in ticket management system, following established processes.
• Interacts with Network Services, software systems engineering, and/or 3rd party support teams to restore service and/or identify and correct core problems
• Escalates software bug issues and enhancement requests through LTi Technology Solutions Issues escalation process following documented procedures.
• Follows established security/compliance protocols when requesting and working with customer data.
• Performs testing assignments for maintenance releases and/or hot fixes as needed.
• Manages customer software upgrades from initial kick-off meeting through implementation, involving other company resources as needed during the process.
• Conducts customer training classes either through webinars, on-site with customers, or at annual users conference. Supports the Sales Department by performing product demonstrations to new and existing customers.
• Create Knowledge Base articles to address frequently asked questions on LTi Technology Solutions products.
• Performs after hours and on-call assignments as needed.
• Occasionally travel when demands for onsite activity are high, less than 5%
• Perform other duties or projects as required

You Value: Service, Resourcefulness, Ownership

What you must bring with you:

• Bachelors degree in Accounting, Finance, MIS, related field or equivalent experience.
• 1-3 years experience in an accounting role. 3 years experience implementing and supporting LTi Technology Solutions or Microsoft Dynamics GP products preferred.
• Proficient knowledge of LTi Technology Solutions applications, preferred
• Proficient knowledge of the leasing industry from origination through portfolio management and customer service.
• Proficient knowledge of Microsoft Office or similar product
• Proficient knowledge accounting principles and overall business knowledge.
• Proficient knowledge of Internet Explorer and using web-based applications.
• Knowledge of Microsoft Dynamics GP and Management Reporting software applications.
• Knowledge of Microsofts customer portal to research issues and log service tickets for Dynamics GP software issues.
• Knowledge of Microsoft SQL fundamentals

What would help you succeed at LTi:

• Exceptional customer service and problem resolution skills.
• Strong analytical and organizational skills, showing strong competency to accuracy and detail orientation.
• Strong communication, both verbal and written, and interpersonal skills.
• Ability to work with individuals across all levels of the organization.
• Ability to support and maintain a positive team dynamic.
• Ability to continually and quickly adapt to newer technologies.
• Ability to provide critical feedback in a professional, affirming manner as well as express specifications and/or results in writing.
• Ability to multi-task, maintain own work flow, and meet critical deadlines.

And what youll get in return:

• Competitive salary and a nice suite of benefits
• The opportunity to work on a next generation product
• A group of smart, dedicated professionals to spend your days with
• An employer that cares about its employees and their families as well as the community it resides in

LTi Technology Solutions, headquartered in Omaha, Nebraska, is a market leader in asset finance technology. We got our start over 30 years ago by creating a comprehensive software solution to empower finance institutions and Lease/Loan Brokers. Our customers count on us to help them improve operational efficiencies through technology automation and modernize the customer experience with our innovative solutions. We strive to be not only the largest solution provider but also one of the top companies to work for in Omaha and beyond.

#hybrid

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. LTi Technology Solutions is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. To request a disability-related accommodation in the application process, contact us at 402.493.3445.