Application Support Specialist

Job description

Job:

Provides issue resolution to internal/external customers on a variety of proprietary application issues. Researches and resolves technical and application problems. Responds to telephone calls, email and other electronic mediums to troubleshoot issues. Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures documentation standards and procedures for operations are in place and maintained.

Key Responsibilities and Job Duties:

· Provides support and resolution for internal and external customers on the proper use of all LTI and integrated third-party applications.

· Identifies customer concerns and performs system troubleshooting to resolve issues within the application.

· Documents all troubleshooting steps and communication in ticket management system, following established processes.

· Interacts with Network Services, software systems engineering, and/or 3rd party support teams to restore service and/or identify and correct core problems

· Escalates software bug issues and enhancement requests through LTi’s Issues escalation process following documented procedures.

· Follows established security/compliance protocols when requesting and working with customer data.

· Performs testing assignments for maintenance releases and/or hot fixes as needed.

· Manages customer software upgrades from initial kick-off meeting through implementation, involving other company resources as needed during the process.

· Conducts customer training classes either through webinars, on-site with customers, or at annual user’s conference. Supports the Sales Department by performing product demonstrations to new and existing customers.

· Create Knowledge Base articles to address frequently asked questions on LTi products.

· Performs after hours and on-call assignments as needed.

· Performs other similar duties as necessary or assigned.

Requirements

Knowledge:

• Proficient knowledge of accounting principles and terminology.
• Proficient knowledge of LTi applications.
• Proficient knowledge of the leasing industry from origination through portfolio management and customer service.
• Proficient knowledge of all Microsoft Office products.
• Proficient knowledge accounting principles and overall business knowledge.
• Proficient knowledge of Internet Explorer and using web-based applications.
• Knowledge of Microsoft Dynamics GP and Management Reporting software applications.
• Knowledge of Microsoft’s customer portal to research issues and log service tickets for Dynamics GP software issues.
• Knowledge of Microsoft SQL fundamentals.

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Skills:

• Exceptional customer service and problem resolution skills required.
• Strong analytical and organizational skills, showing strong competency to accuracy and detail orientation.
• Strong communication, both verbal and written, and interpersonal skills.

Abilities:

• Ability to work with individuals across all levels of the organization.
• Ability to support and maintain a positive team dynamic.
• Ability to continually and quickly adapt to newer technologies.
• Ability to provide critical feedback in a professional, affirming manner as well as express specifications and/or results in writing.
• Ability to multi-task, working on several projects at once.
• Ability to maintain own work flow and meet critical deadlines.
• Ability to occasionally travel when demands for onsite activity are high, less than 5%.

Education:

This position requires a Bachelor’s degree in Accounting, Finance, MIS or related field or the equivalence of with experience.

Experience desired:

Minimum of 3 years experience in an accounting role. Preferred minimum of 3 years experience implementing and supporting LTi or Microsoft Dynamics GP products.

Physical demands:

Sedentary – lifting up to 10lb, involves sitting for long periods of time, requires talking, hearing, and vision, standard office environment.

The statements in this position description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Omaha, NE 68137 (Required)

Work Location: Hybrid remote in Omaha, NE 68137

Salary : $40,000 - $55,000