Application Support Delivery Manager

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.

Job Title: Application Support Delivery Director

Work Location: Bothell,WA (Hybrid – 3 day client office 2 day WFH)

Job Description:

Must have -

• Exhibit extensive expertise in Application Management Services (AMS), Application Development Services (ADS), implementations, and enhancements.
• Direct application support projects to ensure their timely and budget-compliant completion. Develop and execute comprehensive project plans and timelines, while meticulously monitoring progress and addressing any potential risks or issues
• Exceptional verbal and written communication skills to engage effectively with CXOs, senior stakeholders, and vendors
• Outstanding customer service skills to comprehend and fulfill business needs, ensuring exceptional satisfaction levels
• Proficiency in planning, executing, and managing projects to ensure timely completion and compliance with SLA requirements.
• Proven proficiency in budget management ensuring financial accountability through cost-effective service delivery."
• Ability to develop and nurture strategic partnerships with clients and key teams.
• Oversee and drive RFP processes, including the development of persuasive messaging, to ensure the organization's capabilities and solutions are clearly and effectively communicated

Good to have -

• Utility Industry Domain Knowledge
• Thorough understanding of service management principles and frameworks like ITIL, DevOps, Lean etc. ensuring effective service delivery
• Maintain a thorough understanding of the supported applications and technologies, stay informed about industry trends and best practices and offer technical guidance and support to the team.
• Resolve service delivery issues decisively to minimize user disruption, while ensuring processes are rigorously documented and consistently enforced.
• Command the processes for incident, problem, and change management.
• Establish and enforce robust application support processes and procedures, while rigorously evaluating and enhancing these processes to maximize efficiency and effectiveness.
• Ensure the team is fully staffed with the necessary skills and decisively plan and allocate resources for application support activities.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:

In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.