Associate Director - Program & Project Management

Job Description

Onsite Delivery Manager role with 15 years experience Understands Managed Services excellent in communication Shold have insurance domain background

Undertake service management and enhancement activities involved in the ongoing delivery of Application Support This will include resolving incidents service requests and changes

Provide application lifecycle technical expertise for the support monitoring troubleshooting change and enhancement of existing application in accordance with contractual terms and conditions and understand SLAsKPIs and maintain it thoroughly

Engage in and provide support for transitiontransformation efforts

Undertake the full range of Service Management functions required to ensure service delivery compliance to budget quality standards and committed service levels on an ongoing basis following operational policies and processes that are compliant with industry standards and best practices such as Information Technology Infrastructure Library ITIL

Manage the technicalservice relationships between the company and the customer between the company and subcontractorsvendors or among various company internal organizations

Work with the key customers andor internal businessesend user representatives eg Account Executive and the Account Delivery Manager to retain customers and build the business

Working with a team of support engineers and client to successfully resolve complex application issues

Engaging with the vendor if any issues arise

Proactively and reactively look for solutions to prevent problems from occurring in teamtechnology area

Identify manage and lead escalations via established processes

Independently review implement and verify changessolutions of high complexity and risk to meet customer needs May lead or participate in a Change Advisory Board

Location Must live in Portsmouth New Hampshire USA

Technical background

Java Springboot AWSMicroservices Agile Remedy tool etc

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.