Infrastructure Service Delivery Manager with NOC (Onsite)

About Us :

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit

Job Role : Infrastructure Service Delivery Manager with NOC (Onsite)

Location : Spokane, Washington (Onsite)

• Expertise on experience and knowledge on infrastructure components – Platform, Backup, storage, and Network.
• Being a Delivery Manager / NOC Lead, responsible for the project delivery and ensure to meet the committed SLA / KPI’s.
• Experience in handling & managing 24
• 7 projects & offshore team.
• Hands on experience on patching - Servers on a monthly / regular interval.
• Perform the Production Database patch activities.
• Update / upgrade the network components as part of regular patching.
• Knowledge on Cloud based infrastructure solutions.
• Steering delivery from onsite for all the infra functions (Network Operations Center & Service Desk).
• Building customer Relationship and management.
• Responsible for business growth and bring in new opportunities.
• Onsite customer facing role with onsite offshore delivery support model.
• Closely works with Offshore tower leads & team members.
• Enable right support from respective technology towers for the smooth service delivery.
• Responsible for handling Hi-Priority / outages and drive towards resolution. (ex. During Hi-Priority / outages, engaging the right technical team and 3rd Party stakeholders)
• Ensure resources, capabilities, and capacity to meet Customer requirements.
• Responsible for resource fulfilment as per the requirement.
• Responsible for Operation Review Meetings (Weekly / Monthly / Quarterly) with customer counterparts – Highlights, SLA performance, Risks, Issues, Upcoming major activities etc
• Preparing the reports based the requests & requirements from customer & internal team.
• Support account for revenue growth by managing high profitability.
• Identify the enhancement area’s and bring in the necessary improvements.
• Ensure proper communication between onsite, offshore and Customer teams.
• Ensure to participate in the Major Incident Management call and send the periodic communication to internal and customer teams.
• Excellent communication skills and experience on tools like ServiceNow, Splunk and ITIL process.
• 7 project – flexible with the work schedule and support during off business hours for any need / priority issues.

Skills

Mandatory Skills : Jira Service Desk, Logic Monitor, Microsoft SCOM, ServiceNow FSM, ServiceNow ITAM-HAM, ServiceNow ITAM-SAM, ServiceNow ITOM-ServiceMapping, Snow License Management, Solarwinds Suite - Infrastructure & App Monitoring Tools, SummitAI ITSM

Good to Have Skills : Big Panda, BMC Helix ITSM, Broadcom DX Spectrum, Broadcom Service Management, Cherwell ITSM, DATA Dog, Flexara One, ManageEngine OpManager Plus, Nagios, OpsRamp, ScienceLogic, Zenoss

Benefits / perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”) :

Benefits and Perks :

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer : The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, colour, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office : In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.