ServiceNow ITOM Architect

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com

Job Title: ServiceNow ITOM Architect

Location: Cincinnati, OH (Hybrid)

Responsibilities: Designing and Planning Implementations in ITOM and SPM Modules to achieve Business Outcomes

Skills: Extensive Practical Exposure on ITOM and SPM Module Designing and Implementation

Role Overview

A ServiceNow Technical Architect is a professional responsible for designing and implementing complex IT solutions specifically within the ServiceNow platform. This role requires a deep understanding of ServiceNow, its modules, and architecture principles. ServiceNow Technical Architects work closely with stakeholders, developers, and other IT professionals to ensure that the technical solutions align with business goals and requirements.

Key Responsibilities

• Design and Architecture: Develop and design architectural solutions within the ServiceNow platform that meet business needs and technical requirements. Ensure scalability, security, and performance of the solutions.
• Technology Evaluation: Assess and recommend ServiceNow solutions, tools, and frameworks that best fit the project requirements. Stay updated with the latest ServiceNow trends and innovations.
• Stakeholder Collaboration: Work closely with business stakeholders, project managers, developers, and other IT professionals to gather requirements, provide technical guidance, and ensure successful project delivery.
• System Integration: Plan and oversee the integration of ServiceNow with various systems and applications, ensuring seamless communication and data exchange between different components.
• Documentation: Create and maintain detailed documentation of architectural designs, technical specifications, and implementation plans. Ensure that documentation is accurate and up-to-date.
• Quality Assurance: Conduct code reviews, performance testing, and security assessments to ensure the quality and reliability of the ServiceNow solutions.
• Risk Management: Identify potential risks and issues related to the ServiceNow architecture, and develop mitigation strategies to address them.
• Mentorship: Provide guidance and mentorship to junior developers and other team members, helping them to develop their technical skills and knowledge.

Required Skills and Qualifications

• Technical Expertise: In-depth knowledge of the ServiceNow platform, including its modules, scripting, and configurations. Familiarity with various programming languages and frameworks is a plus.
• Architectural Skills: Strong understanding of architectural principles, patterns, and best practices within ServiceNow. Experience with designing scalable, secure, and high-performance systems.
• Problem-Solving: Excellent analytical and problem-solving skills, with the ability to identify and resolve complex technical issues within the ServiceNow platform.
• Communication: Strong verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders.
• Team Collaboration: Ability to work effectively in a team environment, collaborating with diverse groups of professionals to achieve common goals.
• Adaptability: Ability to adapt to changing technology landscapes and business requirements, and to learn new technologies and tools quickly.
• Educational Background: A bachelor's or master's degree in computer science, information technology, or a related field. Relevant certifications, such as ServiceNow Certified Implementation Specialist, ServiceNow Certified System Administrator, or other related certifications, are highly desirable.

Experience

• Minimum of 12-16 years of experience in ServiceNow development, system architecture, or a related technical role
• Proven track record of successfully designing and implementing complex ServiceNow solutions.
• Experience with both on-premise and cloud-based architectures.
• Extensive Experience on ServiceNow CMDB & Discovery Modules
• Good knowledge of CMDB data model
• Working experience in Discovery (OnPrem & Cloud based)
• Well versed with ServiceNow scripting, creation of custom patterns & tag based Discovery
• Experience in resolving Discovery issues & coordinating with various infra teams
• Working experience in Service Maps
• Experience in creating pattern based & tag based service maps
• Experience in writing custom patterns
• Hands-on experience with Event Management module
• Knowledge of various monitoring looks viz., SCOM, Nagios, SolarWinds, Azure monitor etc.
• Experience with practical designing and implementation knowledge on ITBM
• The ideal candidate will have a deep knowledge of a Timesheet Portal Management on the workbench in ServiceNow, Designing and implementation of Project and Demands screen

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision

• Short Term and Long-Term Disability Coverage

• 401(k) Plan with Company match

• Life Insurance

• Vacation Time, Sick Leave, Paid Holidays

• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:

In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.