What are the responsibilities and job description for the Information Services Technician position at Lubbock Central Appraisal District?
General Responsibilities
Under the supervision of the Information Services/Collections Director, the Information Services Technician interacts with customers in person or by telephone in a friendly, courteous, and professional manner. Technician should be especially aware that a proper professional attitude and attire is an important requirement for this job due to the direct public contact.
Examples of Duties
1. Assists customers (i.e. telephone and walk-in) with filing exemptions, renditions, inquiries requiring supplements, and general questions.
2. Provides immediate acknowledgement of customers in a courteous and professional manner.
3. Processes supplements from origination to resolution.
4. Performs data entry functions such as entering values, measurements, exemption codes, state codes, agent information, etc.
5. Researches unknown or incorrect addresses of business personal and real property accounts.
6. Prepares documents for scanning and scans documents for document retrieval.
7. Operates the microfilm system for retrieval purposes.
8. Maintains a cooperative relationship with all co-workers in all departments. Assists in other areas such as PBX operator, other Information Services Technicians, ARB hearings, and Collection Technicians as the need arises.
9. Composes quality letters, reports, and spreadsheets.
10. Regular attendance and punctuality. Overtime may be required.
11. Performs other duties as required or directed by the Information Services/Collections Director.
Minimum qualifications: High school diploma or equivalent required with at least two years of customer service and/or appraisal district experience. Computer and clerical (typing, 10-key, filing, phones) experience required.
Preferred qualifications: Additional years of customer service experience and/or appraisal district experience.
Compensation: Compensation is commensurate with experience and qualifications.
Application: Applications are available in our office or on our website at www.lubbockcad.org. Please submit application and resume to:
Lubbock Central Appraisal District
Information Services Technician Position
Attn: Margie Smith
P. O. Box 10542, Lubbock, TX 79408
2109 Avenue Q, Lubbock, TX 79411
msmith@lubbockcad.org
Job Type: Full-time
Pay: From $12.00 per hour
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Work Location: In person
Salary : $12