What are the responsibilities and job description for the Financial Affairs Cashier position at Lubbock Christian University?
Functional Title: Cashier
Classification: Hourly position - nonexempt
Division: Financial Affairs
Department: Business Office
Reports To: Director of Student Accounts
Primary Function: Provides courteous customer service and assistance to customers who walk-in, call-in, or email the student account area of the Business Office.
Major Duties
Knowledge, Skills And Abilities Required
Graduation from high school or equivalent.
Physical Requirements
While performing the essential duties of this job, the employee will be required to do the following:
Disclaimer
This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and/or other management as required. LCU reserves the right to revise or change job duties, required skills or qualifications as the need arises. This job description does not constitute a written or implied contract of employment.
Classification: Hourly position - nonexempt
Division: Financial Affairs
Department: Business Office
Reports To: Director of Student Accounts
Primary Function: Provides courteous customer service and assistance to customers who walk-in, call-in, or email the student account area of the Business Office.
Major Duties
- Receives and receipts a variety of student/parent and faculty/staff payments and other cash-related activities.
- Performs data entry and posts payments to the appropriate student account.
- Generates requests for student excess on accounts and distributes reimbursement checks as necessary.
- Distributes Work Study Checks
- Receives phone inquiries from students/parents and provides information to help students or parents with their financial account issues or forwards calls for further assistance to the student account or Perkins loan and collection advisors.
- Assists students through electronic look-up capabilities and provides information regarding transactions and financial status.
- Observes and explains pertinent deadlines, policies and procedures related to the business office and cash-related transactions.
- Directs patrons to the appropriate office in order to obtain resolutions for problems or inquiries beyond the information available to the cashier.
- Maintains confidentiality of university and student accounts.
- Is part of the duplicate chain to ensure the integrity of data.
- Manages the credit agreement process from scheduled action to completion.
- Special projects for Student Accounts Advisor and Director of Student Accounts.
- Responsible for address changes.
- Performs other duties as assigned.
Knowledge, Skills And Abilities Required
- Multi-tasking - must readily respond to requests for assistance to walk-ins and telephone inquiries and accurately handle cash and meet posting responsibilities.
- Customer service - manages client/customer questions, responds promptly to customer needs, and solicits customer feedback to improve service.
- Communication - identifies questions and resolves issues through active listening, provides information effectively in person or by telephone.
- Adaptability - adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
- Dependability - consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
Graduation from high school or equivalent.
Physical Requirements
While performing the essential duties of this job, the employee will be required to do the following:
- Ambulatory around campus and in buildings.
- Required to regularly sit and stand.
- Frequently use wrist, hands and/or fingers to make small repetitive movements such as typing, distributing mail, and picking up small objects.
- Ability to talk frequently to convey detailed and/or important instructions or ideas accurately, loudly, or quickly.
- Be able to hear average or normal conversations and receive verbal information.
- Required to lift packages and/or move heavy objects, 25 lbs.
Disclaimer
This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and/or other management as required. LCU reserves the right to revise or change job duties, required skills or qualifications as the need arises. This job description does not constitute a written or implied contract of employment.
