What are the responsibilities and job description for the Customer Experience Representative position at Lube-Tech?
Description
With a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities, Ascentek provides an environment where you can love what you do and be your best every day.
What you will enjoy by being a part of a 2024 USA Great Place to Work certified company :
A position that is : Salary, Full time, Mon-Fri, 8AM - 430 PM
- Medical Plan options, including fertility coverage and free mental health and telehealth coverage
- Dental and Vision Insurance
- FSA / HSA options
- Paid parental leave
- Company-provided short-term disability, long-term disability, and life insurance
- Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
- 401(k) with a generous company match
- Pet Insurance Benefits
- Tuition reimbursement
- 21 Paid Days Off
- 7 Paid Holidays
- Short-term Incentive Plan (STIP), ask your Talent Partner for details
- Dress For Your Day (casual dress environment)
- Work Your Way (hybrid work) - Three days on site with anchor day on Wednesdays
- Paid comprehensive on-the-job training
- Company computer provided
- Career advancement opportunities
The Customer Service Representative position is responsible for routing calls, entering service and chemical requests into JDE & Service Now, maintaining customer master data and providing support to the Sales team.
HOW YOU WILL CONTRIBUTE TO OUR TEAM(Overview & Key Responsibilities) :
PHYSICAL AND MENTAL DEMANDS :
While performing the duties of this job, the employee is frequently required to sit, talk and / or hear, and / or use hands to handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and / or walk. The employee must occasionally lift and / or move up to 10 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee is continuously required to perform comprehensive reasoning, decision making and math skills. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.
WORKING ENVIRONMENT :
Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.
The anticipated hiring range for the role you are applying for is between $ 16.03 and $20.40 hourly. This anticipated hiring range is based on several factors, and subject to increase based on the below :
Ascentek is an Equal Employment Opportunity / Affirmative Action Employer. Qualified applicants including women, minorities, veterans, and individuals with disabilities are encouraged to apply.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $16 - $20
