What are the responsibilities and job description for the Customer Experience Representative position at Lube-Tech?
Description
With a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities, Ascentek provides an environment where you can love what you do and be your best every day.
What you will enjoy by being a part of a 2024 USA Great Place to Work certified company :
A position that is : Salary, Full time, Mon-Fri
- Medical Plan options, including fertility coverage and free mental health and telehealth coverage
- Dental and Vision Insurance
- FSA / HSA options
- Paid parental leave
- Company-provided short-term disability, long-term disability, and life insurance
- Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
- 401(k) with a generous company match
- Pet Insurance Benefits
- Tuition reimbursement
- 21 Paid Days Off
- 7 Paid Holidays
- Short-term Incentive Plan (STIP), ask your Talent Partner for details
- Dress For Your Day (casual dress environment)
- Work Your Way (hybrid work) - Three days on site with anchor day on Wednesdays
- Paid comprehensive on-the-job training
- Company computer provided
- Career advancement opportunities
HOW YOU WILL CONTRIBUTE TO OUR TEAM(Overview & Key Responsibilities) :
As a Customer Experience Representative, you play a key role in delivering on our customer promise to provide service beyond expectations by building relationships with our valued customers, actively managing customer orders and requests, and partnering with our sales teammates to achieve growth initiatives.
Education :
Knowledge, Skills, and Abilities :
Education :
Experience and / or Training :
Knowledge, Skills, and Abilities :
Physical demands : sitting, standing, typing / writing, repetitive motion, extensive screen usage (8 hours / day) and wearing a headset or holding a phone.
Mental Demands : Comprehend and follow instructions, perform assigned, complex, and varied tasks, maintain an appropriate work pace, relate to others, influence people, make decisions, problem solve, plan, interact with public and coworkers in written and oral form while using one or more computer applications.
Environmental demands : Working in an office setting, potential for various noise and vibration.
The anticipated hiring range for the role you are applying for is between $ 17.62 and $24.85 hourly. This anticipated hiring range is based on several factors, and subject to increase based on the below :
Ascentek is an Equal Employment Opportunity / Affirmative Action Employer. Qualified applicants including women, minorities, veterans, and individuals with disabilities are encouraged to apply.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $18 - $25
