Director of Operations
The Lube X-Press Director of Operations is expected to adhere to the Company's Core values of : Ownership, Wow Experience, Now Mentality, 1% Better, and Teamwork. #OWN1T
Job Summary :
The Director of Operations is responsible for the strategic and operational leadership of the lube shop, ensuring high-quality service, operational efficiency, and compliance with safety and regulatory standards. This role requires a strong focus on customer satisfaction, staff development, and maintaining a culture of integrity and accountability. As a key leadership team member, the Director of Operations will significantly influence organizational strategies and performance.
Key Responsibilities :
Develop and implement operational strategies to improve efficiency and service delivery.
Oversee daily operations of the lube shop, including staff management, inventory control, and equipment maintenance.Ensure compliance with all safety regulations and industry standards.Staff Development and Management :Recruit, train, and mentor staff to ensure a skilled and motivated workforce and promote continuous learning and professional growth.
Foster a culture of integrity by setting clear expectations for ethical behavior and accountability among all team members.Implement regular training programs that enhance both technical skills and customer service abilities, encouraging staff to take ownership of their roles.Conduct regular performance evaluations and provide constructive feedback, recognizing achievements and identifying areas for improvement.Collaboration with Other Departments :Work closely with other departments, including marketing, talent & culture, and finance, to align operational goals with overall business objectives.
Facilitate cross-departmental communication and cooperation to drive initiatives that enhance customer satisfaction and operational efficiency.Act as a liaison between the operations team and other functions to ensure seamless execution of company strategies and policies.Financial Management :Manage the budget, control costs, and optimize resource allocation to achieve financial targets.
Analyze financial reports to identify trends, opportunities, and areas for improvement.Collaborate with the finance team to ensure accurate financial forecasting and reporting.Customer Service :Ensure exceptional customer service by developing and implementing customer service protocols.
Address customer complaints and feedback promptly to maintain high satisfaction levels.Monitor customer service metrics and implement improvements as needed.Business Development :Identify opportunities for growth and expansion, including new services and market segments.
Develop and implement marketing strategies to attract new customers and retain existing ones.Build and maintain relationships with suppliers and partners to enhance service offerings.Leadership Team Contribution :Serve as a key member of the leadership team, contributing to the development of the company's strategic direction and long-term goals.
Provide insights and recommendations based on operational performance and industry trends, influencing decision-making at the executive level.Champion initiatives that promote a culture of collaboration, innovation, and continuous improvement throughout the organization.Reporting and Analysis :Prepare regular reports on operational performance, financial metrics, and customer satisfaction.
Use data analysis to drive decision-making and strategic planning.Qualifications :
Bachelor's degree in Business Administration, Operations Management, or a related field preferred.Proven experience in operations management, preferably in the automotive service or retail industry.Strong leadership skills with the ability to motivate and manage a diverse team.Excellent communication and interpersonal skills.Proficient in financial management and budgeting.Knowledge of industry regulations and safety standards.Skills :
Strong analytical and problem-solving abilities.Ability to manage multiple projects and priorities effectively.Proficient in relevant software and technology, including inventory management systems.Commitment to fostering an ethical workplace culture that promotes trust, transparency, and accountability.PHYSICAL ACTIVITY REQUIREMENTS :
Standing, walking, sitting, pulling, talking, hearing / listening and repetitive motion and requires the ability to occasionally lift products and supplies up to 25 pounds.Work Environment : Must be willing to work indoors and outdoors under various weather conditions.Extensive travel required.
