Eligibility Specialist II

JOB SUMMARY:

Responsible for determining initial and ongoing eligibility for all public assistance programs based on federal and state regulations utilizing agency procedures and the evidence presented by assistance group(s); determines eligibility for emergency assistance and self-sufficiency assistance programs. Performs other related duties as required.

Benefits of Joining our Team:

• Full-time employment with paid lunch hour
• Opportunity for Hybrid work schedule
• Pay increase after successful completion of 180-day probationary period
• Impressive benefit package that includes medical with no deductible, dental, and vision
• 14 paid holidays each year
• 80 hours annually of paid vacation days after one year of service
• 32 hours of personal leave each year
• Bi-weekly accrual of sick leave up to 120 hours per year
• 14% Employer Contribution to OPERS (Ohio Public Employers Retirement System)
• Employee Wellness Program
• Flexible Spending account (voluntary)
• Employer paid Life and Accidental Death or Dismemberment insurance
• Voluntary short-term and long-term disability insurance

:

Responsible for determining programs based on federal and state regulations and agency policy & evidence presented by assistance group(s); determines eligibility for emergency assistance and self-sufficiency assistance programs; performs other duties as required.

• Initiates and maintains communication with public assistance clients to determine their continued or initial eligibility for public assistance.
• Maintains working knowledge of agency policies and procedures, manual regulations, and community resources.
• Completes all intake and redetermination processes.
• Answers phone and responds to client questions/inquiries/case changes.
• Interviews assistance group(s) in the office, during home visits, in other facilities or by telephone to determine an assistance groups’ program eligibility based on the information/verifications presented by the assistance group(s).
• Prepares for and attends state hearings and case conferences.
• Demonstrates the ability to calculate a manual budget.
• Explains to the assistance group(s) all eligibility factors, correct program and benefits amount, and their rights and responsibilities, in connection with receiving assistance including any penalties for non- cooperation (sanctions).
• Tracks income and resources, to include all county, state, and federal matches.
• Initiates investigative referrals as appropriate.
• Calculates over/under payments.
• Sends out correspondence or follow-up to clients.
• Conducts pre-termination prior to closing cases.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of: Federal, State and Local Rules and Regulations regarding eligibility programs; County and Agency policy and procedures; departmental policies and procedures*; public relations/human relations, social services; budgeting, office practices and procedures, interviewing, Ohio Revised Code*, Community Organization Operating Procedures* (websites and written resources).

Skill in: Oral & written communication; operation of personal computer; operation of routine office equipment (telephone, copier, fax); public relations, reading and comprehension; utilization of computer applications.

Ability to: Define problems; collect, analyze, and interpret data; establish facts and draw credible conclusions; perform mathematical calculations; follow verbal and/or written instructions; collate and classify information about data, people and things; answer routine inquiries from the public; communicate effectively; interpret data and technical materials; prepare meaningful reports and other documentation; develop and maintain effective working relationships with co-workers, supervisors, public officials and other community professionals, clients, and the general public; foster a team approach in the day-to-day operations; uphold the highest standards of integrity for the Agency.

QUALIFICATIONS:

Successful completion of 60 semester hours or 90 quarter hours (or the equivalent number of hours if mixed credits) at an accredited college, university and/or post-secondary educational institution. Or: Education, training, and/or experience in an amount equal to the Minimum Qualifications as stated above.

**********************OR*********************

High School Diploma or GED and two (2) years agency experience as a Casework Aide, Economic Support Worker, Application Registration Aide, Public Inquiries Assistant, or any equivalent combination of experience in the listed classifications.

Job Type: Full-time

Pay: From $19.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: Hybrid remote in Toledo, OH 43623

Salary : $20