What are the responsibilities and job description for the Registration Specialist (Clerk 2) position at Lucas County, Ohio?
Job Description
This position will be responsible for performing a variety of clerical duties and functions ranging from a routine to a moderately complex level of difficulty. This includes answering phones, acting as a receptionist, maintaining files in an accurate and confidential manner, documentation proof reading, generation of calendars, and other advanced office documentation. This position will also perform any additional clerical duties associated with the position including customer service and efficient cash handling.
Responsibilities
- Serves as the first person that welcomes people to the department and directs them to the appropriate area.
- Assists customers to their appointment locations.
- Manages schedules as required.
- Scans information and documentation into appropriate systems.
- Processes Medicaid applications; looks up insurance.
- Registers new patients, enters insurance information, etc. into Electronic Medical Record (EMR) System.
- Maintains forms for client and patient use within designated areas.
- Creates forms for specific appointments, requests, or licensure.
- Assists with completing chart audits and reports.
- Composes tailored correspondence (forms, legal documents, reports, emails, articles, labels, specifications, memoranda, resolutions and other written communications) in response to inquiries from internal and external customers; including, but not limited to, scheduling correspondence, handling general inquiries, typing dictations, or coordinating with respect to agency functions.
- Answers phones, emails and other communications; takes messages, directs calls to appropriate individuals, and performs specialized clerical tasks for assigned division.
- Organizes, classifies, and files documents. Prepares and maintains appropriate file structure; additionally responsible for the retention and storage of any required historical documents.
- Enters data or information from a variety of source documents into a software system and visually verifies accuracy. Makes corrections to information as needed.
- Creates appropriate forms and prepares bills, orders, notes, receipts, permits, and licenses as needed. Reviews the accuracy, completeness, and relevancy of information. Cashes out clients and patients.
- Assists and works with other clerical staff as needed. This includes, but is not limited to, completing mail runs, sorting and distributing mail, and covering other clerical areas.
- Adheres to PHAB core competencies including, but not limited to : T1 : 1.2.1, 1.2.2, 1.2.3, 2.1.1, 2.1.2, 2.2.5, 2.4.5, 3.2.1, 3.2.2, 3.3.3, 3.3.5, and 4.1.4.
- Participates in quality improvement efforts and achieving PHAB accreditation requirements. This position will be responsible for using quality improvement (QI) processes and / or techniques to improve the effectiveness of the assigned public health program.
- Attends and participates in conferences, seminars, trainings, or related education classes as assigned.
DISCLAIMER
The essential duties and responsibilities defined within this position description are not an all-inclusive list, but a general summary of purpose and primary function of the position. An individual employed in this position may be asked or assigned to perform a wide-range of related tasks, within the scope of the position, department / division, union affiliation, etc. as deemed appropriate by management.
Qualifications
ADA SPECIFICATIONS
This position is classified as Office -1 setting and performs a wide range of functions for the Toledo-Lucas County Health Department. Further information may be obtained from Human Resources.
About Us
Thank you for considering employment with Lucas County. Our culture is rooted in principles of making an impact through service, collaborating with others, feeling valued, and being challenged. We foster a diversified and inclusive workforce, embracing shared values and a common mission. We are looking for talented people to join our community.
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About the Team
The Toledo-Lucas County Health Department (TLCHD) is accredited by the Public Health Accreditation Board and serves as the local health authority for Lucas County. It operates as a regional health district, serving all cities, townships, and villages within the county. The department's responsibilities include preventing and controlling the spread of disease and injury, protecting against environmental hazards, promoting, and supporting healthy behaviors, and preparing for and responding to emergencies. The community that we live in is increasingly made up of unique individuals who bring to us a variety of experiences, beliefs, abilities, and knowledge. It is through understanding and appreciating these differences that we can make Public Health services relevant, valuable, and respectful to all members of our community.