What are the responsibilities and job description for the Armed Mobile Patrol Officer position at Lucas Metropolitan Housing Authority?
Position Title: Armed Mobile Patrol Officer (AMPO)
Classification Title: Coordinator II
Reports to: Field Operations Manager
Department: Public Safety
FLSA & Union Status: Hourly; Non-Exempt; Non-Union
Employment Status: Full-Time
Summary
The primary purpose of this position is to build trust and relationships and improve communication with residents while providing a visible uniformed security presence for matters pertaining to preserving and protecting life and property on LMH premises. In addition to the public safety and security function, conducting investigations when incidents occur, the position acts as a liaison between the residents, Field Operations Manager (FOM), and Toledo and/or Lucas County Law Enforcement and other protective security service groups and represents the Authority’s interests. The Armed Mobile Patrol Officer (AMPO) is LMHs front line public safety and security personnel and reports to the FOM, who serves under the Manager of Access, Communications & Security (MACS) and the Vice President of Public Safety (VPPS) or designee. This position confers on a regular basis with the FOM, MACS, VPPS, or designee to ensure an integrated security and public safety operation at all LMH properties to prevent incidents that may pose a risk to LMH residents, employees and communities. This position will focus on being visible to the residents, building relationships / trust and providing a professional uniformed presence out in the field, in buildings or an assigned area, with staff and community partners; with the primary focus being on community policing, safeguarding property and equipment, preserving / protecting life, providing safety sweeps, special attention and security checks; a proactive deterrent and uniformed response to crime, disorder, safety and security issues or incidents, and may act as the designated Lead Officer or Officer in Charge of shift if assigned, and in the absence of Police Mobile Patrol Officer (PMPO). Works under and in conjunction with Police Mobile Patrol Officer, FOM, MACS, VPPS (Chain of Command).
All activities must support the Lucas Metropolitan Housing Authority (“LMH” or “Authority”) mission, strategic goals, and objectives.
Essential Duties and Responsibilities
- Serves as the Authority’s front line, first responder for all safety and security operations. Patrols a designated area either on foot or in a motorized vehicle. Performs building, property, resident and staff safety checks, responds to all situations, calls or emergencies that may present a safety or security threat to LMH residents, staff, community, events, property or equipment.
- Functions in conjunction with local law enforcement, Fire, EMS, and other public or social service personnel or private security projecting officers. Responds to, and addresses reported complaints or violations of laws, regulations, or policies. May administer first aid.
- Ensures LMH residents, property, and staff are protected, safe, secure, and free from crime, damage, intrusion, loiterers, trespassers, and increased liability or harm due to defective equipment, building issues, criminal behavior, civil disorder or safety and security issues.
- Assists Asset Management staff with safety and security checks of LMH properties, buildings, and equipment.
- Confers on a regular basis with PMPO, the FOM, MACS, VPPS or designee to ensure an integrated security and safety operation at all LMH properties to prevent incidents that may pose a risk to LMH residents, employees and community.
- Communicates and confers regularly with and under the direction of the FOM, MACS, VPPS or designee with Asset Management staff, department heads, residents, and responding local law enforcement to ensure the integration of effective safety and security program to enhance the utilization of personnel for special investigations, patrols, services of a confidential nature, increased safety measures and emergency response by providing a proactive visible deterrent and professional timely response to, properties/sites or emergencies, under the direction of the FOM, MACS, VPPS, and/or designee.
- Prepares and provides timely / accurate written reports, logs, documented activities, investigations and complaints and other safety and security issues to the FOM, MACS, VPPS or designee and gathers evidence as well as provides witness testimony to incidents.
- Provides information pertaining to identified safety and security issues and potential liability issues to the Property Manager or Assistant Property Manager at the request and under the direction of the FOM, MACS, VPPS and/or designee, responds to alerts or calls for assistance or service, informs supervisors in a timely manner of issues in the field.
- Works as a liaison and community-oriented officer with residents, staff, support personnel and other responding agencies. May be required to conduct sweeps, checks, patrols, make presentations or briefings on safety/security matters with LMH and other support personnel but only after consultation with and at the discretion of the FOM, MACS, VPPS or designee.
- Meets all job safety requirements and all applicable OSHA/PERRP safety standards that pertain to essential functions and maintains licenses and certifications as required.
- Performs other duties as assigned.
Behavioral Competencies
This position requires the incumbent to exhibit the following behavioral skills:
Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority; uses appropriate judgment & decision making in accordance with level of responsibility.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work. Leads by example with honesty and integrity.
Safety Awareness: Employee is cognizant of his/her surroundings. Follows proper safety procedures and considers the safety of self and others. Identifies, communicates, and assists in the correction of any safety concerns where appropriate.
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
Reliability & Commitment: Employee demonstrates sound reasoning and critical thinking by making decisions in line with established Authority expectations. Performs work in a reliable manner that is both accurate and timely, conveys a sense of urgency and brings critical issues to closure. Ensures a positive record of attendance.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness. Holds oneself personally responsible for one's own work and does fair share of work.
Education and/or Experience
High school diploma or equivalent required. A valid Ohio Police Officer Training Academy certificate is recommended/preferred but not required. Once employed, must be able to obtain/maintain 20-Hour OPOTA Private Security Firearms Certification with requalification each year. Must be at least twenty-one (21) years of age and submit to an FBI background screening. Must possess a valid Ohio or Michigan driver’s license and be insurable under the Authority’s plan as well as personal liability insurance. Cell phone required. Must be available for any shift during training and for emergency call-ins. Must also be available for representing LMH in all security matters before, during and after criminal investigations.
Technical Skills
To perform this job successfully, the employee should have strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook). Must have ability to learn other computer software programs and operate office equipment as required by assigned tasks. Must be able to communicate via email, in person, and verbally via telephone. Ability to complete CPR, First Aid, de-escalation, crisis intervention training certifications and the LMH Public Safety Mobile Patrol Officer (MPO) Physical Fitness Standard Assessment prior to employment. Ability to pass physical and background exam and drug screen test. Ability to handle vehicles in normal and emergency conditions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to perform foot patrols, security sweeps and assessments, respond to alarms, large crowds, emergencies, or high stress situations. The candidate must be physically fit and have prior experience in self-defense and verbal de-escalation skills. Daily movements include standing, walking, sitting, stooping, lifting, moving about the office, field, residences and spread-out properties and facilities; and attending onsite and offsite meetings and emergencies. The employee must occasionally transport or move a person up to 300 pounds and successfully meet LMH MPO Physical Fitness Standard Assessment (1 ½ mile run, push-ups/sit-ups, self-weight carry, as per age/gender/time standards)
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
City (field) environment. The noise level in the work environment is usually high.
This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
