What are the responsibilities and job description for the Brazing Specialist position at Lucas Milhaupt?
Job Summary
This position is responsible for providing technical support to our HVAC/R OEMs and distribution end customers (contactors) with a focus on brazing/soldering HVAC/R sealed systems. Ideal candidates will have experience at the installer repair level, experience brazing HVAC sealed systems, excellent communication skills and be a motivated self-starter. This is a full-time position that is expected to be on-site at Lucas Milhaupt's headquarters (Milwaukee). Extensive travel is required to execute on-site, hands on braze training. Training will be provided to the right candidate.
Duties Include
This position is responsible for providing technical support to our HVAC/R OEMs and distribution end customers (contactors) with a focus on brazing/soldering HVAC/R sealed systems. Ideal candidates will have experience at the installer repair level, experience brazing HVAC sealed systems, excellent communication skills and be a motivated self-starter. This is a full-time position that is expected to be on-site at Lucas Milhaupt's headquarters (Milwaukee). Extensive travel is required to execute on-site, hands on braze training. Training will be provided to the right candidate.
Duties Include
- Responsible for brazing applications support in HVAC/R. Assist sales in sustaining high service relationships with customers and end users. Activities must be coordinated with sales to include:
- Practical knowledge of HVAC/R systems installation and repair with a basic understanding of brazing and common field challenges.
- Provide brazing application support to our HVAC/R sales team and customer base via e-mail, phone and in person training.
- Schedule and execute on-site braze trainings to large groups of HVAC contractors / installers and to HVAC/R OEMs
- Effectively communicate product value propositions promoting the Lucas Milhaupt brand of brazing products.
- Assist sales in developing technical support-based growth strategies.
- Assist in development and maintenance of technical sales enablement tools. Sales enablement tools include but are not limited to: Index of braze joints and assemblies, application case histories, technical data sheets, rapid solution development tool.
- Support Marketing Organization by participating in industry trade shows.
- Failure analysis of parts submitted by customers.
- Assist in on-going development of braze education curriculum. Lead regional and customer on-site braze training seminars, demonstrate hands on brazing expertise.
- Assist in development of interns and less senior Engineering staff.
- Project management and execution of activities related to new product development.
- Authors articles for trade publications and journals illustrating and promoting LM's products and services. Also maintains professional affiliation with appropriate societies and participates on approved committees.
- Experience in HVAC installation and repair or OEM braze processes
- Intimate knowledge of brazing materials, brazing process, and related manufacturing processes.
- Ability to effectively manage multiple projects and execution of activities.
- Braze failure analysis.
- Awareness of the commercial process as it relates to technical solution proposal and closure.
- Exceptional communication skills with stakeholders at all levels.
- Experience as a trainer/educator or experience in brazing.
- Experience in HVAC repair and installation.
- Experience in brazing HVAC/R sealed systems.
