ServiceNow Cloud System Administrator

Now Hiring: ServiceNow Cloud System Administrator

Location:HONOLULU, HI

Clearance Requirement: Secret Clearance Preferred

Employment Type:Full-Time

Join Our Team

Lucayan Technology LLC is seeking aServiceNow Cloud System Administratorto manage and maintain our ServiceNow platform, ensuring its stability, security, and efficiency. The ideal candidate will configure workflows, support IT Service Management (ITSM) processes, and provide technical guidance to enhance ServiceNow capabilities within the organization.

Key Responsibilities

• Platform Administration & Configuration
• Manage, configure, and maintain the ServiceNow IT Service Management (ITSM) platform
• Administer user roles, access controls, and security settings
• Perform upgrades, patching, and system maintenance while ensuring minimal downtime
• Implement and maintain ServiceNow best practices to optimize system performance
• Workflow Automation & Development
• Design and configure workflows, UI policies, business rules, and scripts to automate processes
• Develop Service Catalog items, request forms, and approval workflows
• Manage integrations with third-party applications using REST/SOAP APIs and the Integration Hub
• Support & Troubleshooting
• Provide technical support and troubleshooting for users, ensuring timely resolution of issues
• Monitor system performance, conduct regular audits, and proactively address potential risks
• Document system configurations, user guides, and troubleshooting procedures
• Collaboration & Process Improvement
• Work closely with IT teams and stakeholders to gather requirements and implement solutions
• Train and support end-users in utilizing ServiceNow functionalities
• Stay updated on new ServiceNow features and releases, implementing improvements as needed

Qualifications & Skills

• Desired:
• ServiceNow Certified System Administrator (CSA) certification
• Two or more years of experience as a ServiceNow Administrator or in a similar ITSM role
• Strong knowledge of ServiceNow ITSM modules, including Incident, Problem, Change, CMDB, and Asset Management
• Experience configuring forms, fields, workflows, reports, and dashboards
• Basic understanding of JavaScript, Glide API, UI Policies, and Business Rules
• Familiarity with ITIL processes and best practices in IT Service Management
• Preferred:
• Experience with ServiceNow ITOM, ITAM, or HRSD
• Knowledge of ServiceNow Performance Analytics and Reporting
• Familiarity with SAML, LDAP, Single Sign-On (SSO), and Multi-Factor Authentication (MFA)
• Experience with ServiceNow integrations (REST, SOAP, JSON, etc.)

Why Join Lucayan Technology LLC?

• Work on cutting-edge ServiceNow projects in a dynamic mission-critical environment
• Collaborate with skilled professionals to enhance enterprise ITSM solutions
• Opportunities for career advancement and ongoing professional development
• Contribute to national security efforts through innovative technology solutions
  
  

Apply today to be part of a highly skilled team.

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