IT/ITS Technician II

Senior IT/ITS Technician II

Confident Senior IT/ITS Technician needed for mid-level support of all computer systems within a high-level 24/7 operations facility. We are looking for an experienced and energetic technician who isn’t afraid to take initiative and learn new things. Our IT Manager needs a reliable second-in-command to support upcoming growth and modernization of systems within the facility, as well someone who is comfortable training and mentoring less-experienced technicians.

This position is responsible for mid-level support of all computer systems within the Operations Center, including handling “help desk” calls. The day-to-day includes monitoring systems functionality, troubleshooting devices locally and remotely, application support, installation and updates of new software, assisting users with IT related issues, as well as other day-to-day IT duties as assigned. The ideal candidate will be a detail oriented, an excellent communicator, work well in a team environment, and able to successfully interact with staff at all levels while working independently under minimal supervision. Key attributes of this individual will be flexibility, adaptability and an eagerness to learn in various technical and creative environments. The ability to follow deadlines while delivering quality work is essential to this position.

This position does not require Programming experience, but it would be a plus. Or an individual with experience setting up and managing Networks would also be a plus. Sunguide experience a plus.

SCHEDULE:

This is a Full-Time position intended for a mid-level individual with a technical background and experience, local to the Tampa Bay area.

M-F; 40 hours a week; Typical schedule will be between either 6am-3pm or 10am-7pm. However, candidate must have flexibility and be willing to work on-call when needed. The operations center is 24/7/365.

 DUTIES:

• Knowledge of local and wide area networks (LAN/WAN), Internet, telecommunications and data communications; standard operating systems, software packages, and software utilities; proper records maintenance and storage for local and distributed environments. 
• Troubleshoots original “Help Desk” notification and may respond in person when problem cannot be fixed remotely.
• Creates reports on all help calls and responses to include fixed and outstanding items with details on what replacement parts were needed.
• Experience in local and wide area networks management and administration including system configuration, setup, troubleshooting, planning, designing, implementation, and user support. 
• Responds to problems with the proprietary software system 24/7 to ensure that the system is available to operators at all times (this duty is shared with the IT Manager) May be required to respond to the Ops Center if the problem cannot be addressed remotely.
• Inventories all computer system hardware parts monthly to ensure the Ops Center is operating at 100%.
• Performs functions as directed by the IT Manager to include any routine and non-routine functions.
• Ability to explain technical concepts in non-technical terms to clients and staff; read, interpret and apply technical instructions.
• Informally trains users in basic computer skills as needed.
• Installs and loads all functions of any new workstation when purchased, to include the communications link to the network system.
• Performs hardware and software upgrades.
• Conducts daily backups for all critical systems and ensure these are available in case systems need to be restored.
• Monitors video wall to comply with 100% system availability.
• Monitors video feeds from other partners to ensure their display on the Video Wall at all times.
• Monitors the website to ensure all functions are operational.
• Performs any additional tasks as assigned by the Project Manager, Ops Manager or IT Manager

MINIMUM REQUIREMENTS:

• Bachelor's degree in IT or Electrical Engineering
• Must have a CompTIA A certificate and the ability to attain other professional certifications, including the MCSE certification.
• Sunguide experience, preferred.
• Proven professional work experience in the field of information technology.
• Ability to troubleshoot and resolve most routine problems with computer systems.
• Ability to clearly communicate technical information in layman’s terms.
• Able to communicate in technical terms the circumstances of software or hardware problems to other technicians
• Ability and willingness to work alternate work schedules and be on-call 24 hours/day.
• Skilled in documentation and technical writing.
• Ability to create daily, weekly, monthly and yearly reports regarding system availability and help desk calls.
• Ability to coordinate real time activities and priorities.
• Ability to work independently and as a part of a team.

OTHER QUALIFICATIONS:

• Possess a passion for technology and user experience.
• Willing to work with and mentor less-experienced technicians. 
• Ability to work on multiple projects simultaneously.
• Comfortable speaking to groups of people.
• Competent in forming and maintaining interpersonal relationships.

BENEFITS: 

Lucent Group Inc. is proud to offer our Full-time employees a generous benefit package that includes paid time off, paid holidays, low-cost premium healthcare, and more!