EAP Consultant - USPS

Who We Are

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body.

When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.

Why join our team at Lucet?

We are a team of collaborative and hard-working professionals working to improve behavioral health outcomes working in a fast-paced and changing environment. At Lucet, no two days are the same. If you find joy in meaningful work and delivering excellent results, we encourage you to apply!

We are looking for top-tier skills and experience in our remote-work environment and that’s because we offer top-tier compensation and benefits, which include:

• Annual compensation between $60,000 - $92,000, PLUS a quarterly performance-based, discretionary incentive. Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors. 
• Full Health Benefits – Medical, Dental, and Vision 
• 401(k) with competitive employer match 
• Company paid parental leave, wellbeing incentives, and life and disability insurance 
• Professional development opportunities and tuition reimbursement 
• Paid time off including paid time off for volunteering 
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

What You Will Do - Essential Functions

The EAP Consultant serves as the primary point of contact for key stakeholders within the USPS. As such, providing expert level consultation will be one of the primary responsibilities. The EAP Consultant will provide EAP services including short-term counseling/problem solving, educational and training activities, referral, monitoring, behavioral health consultation, and follow-up. The EAP Consultant is responsible for providing both counseling and consultation activities, either in-person, telephonically or via video. Leadership - Lead the Case Management team, clearly communicating initiatives and motivating adoption of changes to enhance clinical outcomes and the value for customers.

Please note the position is hybrid and requires local travel and in-office time. The USPS office location is in Manhattan, NY. 

• Consultation Expertise: Provide consultation, training of, and assistance to USPS and union leadership and actively promote the EAP program and services.  
• Behavioral Health Clinical Expertise: Provide counseling and coaching through one-on-one interactions, either in-person or telephonically, and provide critical incident response and psychological first aid for events that impact the workforce.  
• Manage calls: Provide telephonic consultation, triage and referrals to callers through the virtual call center/Service Center.  
• Continuous Learning: Participate in on-going continuing education as required to maintain required clinical licensure and certifications and special committees or projects. 

Who You Are

• Required Qualifications
• This position is a federally contracted position with the United States Postal Service. which has specific requirements for all candidates which include: 
• The ability to pass a 10-panel drug screen prior to their date of hire. 
• The ability to undergo a Public Trust background investigation and receive a favorable adjudication. 
• US Citizenship for at least 5 years. 
• Reliable transportation, an active driver’s license, and auto insurable. A motor vehicle record (MVR) will be requested. 
• Master's and/or doctorate degree from an accredited college or university recognized by the corresponding professional association(s) in a clinical mental health field.  
• 5 years of clinical experience after receiving a graduate degree.  
• A current state license or state certification to practice as a mental health practitioner (e.g., social worker, clinical psychologist, marriage and family counselor and professional counselor) in the state(s) where practice takes place. If such licensure/certification is not available in that state, the individual will hold appropriate certification from a recognized national certification organization or board. 
• Someone who embodies our values by:
• Serving everyone with compassion and leading with empathy.
• Stepping up and creating value by taking charge and acting when there is an opportunity.
• Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
• Nurturing growth and belonging by respecting and celebrating everyone for who they are.
• Competencies
• Strong clinical skills 
• Excellent verbal and written communication and interpersonal skills 
• Strong computer and keyboarding skills (Microsoft Outlook and Word), including the ability to document while simultaneously while taking information over the phone 
• Maintain a professional demeanor in response to all situations 
• Ability to work efficiently and effectively in a hybrid environment that is fast-paced, ever-changing, collaborative, and team-oriented with other remote team members and supervisor 
• Work-from-Home and Hybrid Requirements and Working Conditions: 
• High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting). 
• No satellite services (e.g., HughesNet and Starlink). 
• The company will provide equipment; you must have an Ethernet cord to connect to the modem. 
• A quiet workspace with minimal background noise for member calls. 
• Understanding the importance of protecting health information and ensuring data/information is not visible to others. 
• Work is performed from home or designated worksite with company-provided equipment. Employees in this position are expected to sit for long periods of time, be able to use fingers and hands for typing, and drive and/or have reliable transportation. 

• Working Conditions:

• Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
• A quiet workspace with minimal background noise for calls.
• High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting).

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.

Salary : $60,000 - $92,000