Inside Sales Representative

Job description

Inside Sales Representative

JOB SUMMARY The Inside Sales Representative is an enthusiastic and results-driven Sales Representative to join our team. This role focuses on making outbound calls to prospective clients, generating leads, and converting them into satisfied customers. The ideal candidate will have a passion for sales, strong communication skills, and a desire to contribute to our company's growth.

ACCOUNTABILITIES 

Outbound Sales Calls:

• Conduct outbound calls to potential clients to introduce Lakeside Pro Services and our range of services in irrigation, plumbing, lawn care, and home remodeling.
• Engage prospects in meaningful conversations to understand their needs and present tailored solutions.

Lead Generation:

• Identify and qualify leads through various channels, including referrals, online research, and networking.
• Maintain an organized pipeline of prospects and follow up diligently to convert leads into sales.

Product Knowledge:

• Develop a deep understanding of our services to effectively communicate their benefits and address client inquiries.
• Stay updated on industry trends and competitive offerings to position Lakeside Pro Services as a leader in the market.

CRM Management:

• Record and track all sales activities, customer interactions, and follow-ups in the CRM system.
• Provide accurate forecasts and reports on sales activities and pipeline status.

Collaboration:

• Work closely with the sales and marketing teams to refine outreach strategies and improve conversion rates.
• Participate in team meetings to share insights and discuss strategies for achieving sales goals.
• Will follow the company SOP Playbook and Employee Handbook 
• Other Duties as Assigned.

REQUIRED SKILLS AND ABILITIES 

• High school diploma or equivalent; Bachelor’s degree in Business, Marketing, or a related field is a plus.
• 1-3 years of experience in sales or telemarketing, preferably in the home services or construction industry.
• Strong communication skills, both verbal and written, with a focus on active listening.
• Excellent problem-solving skills and ability to think creatively to resolve client issues.
• Ability to handle stressful situations calmly and professionally.
• Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook, Aspire, Service Titan).
• Detail-oriented with strong organizational skills and ability to prioritize tasks effectively.
• Ability to work effectively in a team environment as well as independently.
• Strong ability to build rapport and establish trust with potential clients.
• Familiarity with competitive pricing analysis and market research techniques.
• Knowledge of industry-specific terminology and practices.

COMMUNICATION & MEETINGS 

• Weekly Report 
• Weekly/Biweekly 1 on 1 with Client Success Manager – L10 
• Weekly huddles 
• Proper management of your time, calendars, and commitments 

TRAINING AND CERTIFICATIONS 

• Service Titan

WORKWEEK 

• A typical work week is eight (10) hour days, five (5) days per week. 
• Extended hours may be required during peak periods.

COMPENSATION/BONUS/ 

Inside Sales Representative Base and incentive.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Supplemental Pay:

• Commission pay

Experience:

• Customer service: 2 years (Required)
• Sales: 2 years (Required)

Ability to Commute:

• Roseville, MI 48066 (Required)

Ability to Relocate:

• Roseville, MI 48066: Relocate before starting work (Required)

Work Location: In person