Automotive Service Technician (Mobile)

The Mobile Service Technician is a unique position that covers field service repairs. This position would be responsible for traveling to client locations and will be responsible for diagnosing, maintaining, and repairing Lucid Motors vehicles in the field. Lucid provides Mobile Service Technicians with a service van or truck and provides the needed tools. This fixed operation position will work independently as well as a team where you will have the support of the closet service location. You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.

Responsibilities :

• Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management.
• Work directly with clients to provide a high level of customer experience.
• Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions.
• Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems.
• Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately.
• Accurately document client concerns for diagnosis and repair.
• Follow correct repair order documentation procedures, i.e. The Three C’s.
• Invoice and collect payment.
• Perform customer service duties such as answering phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed.
• Review appointment schedule to plan travel time and visit duration for mobile services.
• Provide support at the Service Center based on demand.
• Ability to travel in assigned territory and other service locations.
• Other duties as assigned.

Qualifications :

Preferred Qualifications :

Salary : $28 - $35