What are the responsibilities and job description for the Service Manager position at Lucid Motors?
Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
The Service Manager will be responsible for the day-to-day operations of the Lucid Service Center, effectively managing a team of advisors, technicians, and parts staff. The Service Manager position will be responsible for building a world-class team focused on delivering the highest level of customer experience. The ideal candidate will demonstrate leadership within the organization, setting an example for their team while encouraging continuous improvement.
Responsibilities :
- Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs
- Performance Management : continually evaluate the performance of each employee and provide to feedback on a consistent basis to drive results
- Select, train, and develop employees, ensuring all positions are filled in a timely manner
- Support, implement and provide follow-up for all training
- Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships
- Address any client concerns or complaints quickly and professionally
- Possess a working knowledge of all industry standards, regulations, restrictions, etc. and ensures department compliance
- Delegate and direct all service tasks, ensuring client vehicles are repaired and returned on time
- Monitor employee work and provide guidance, ongoing training, and development as needed
- Work effective with Service Center technicians with the understanding that you may need to assist in repairs of Lucid Motors vehicles
- Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager
- Assist with or perform administrative tasks
- Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
- Other duties as assigned
Qualifications :
Preferred Qualifications :
At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Salary Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
Additional Compensation and Benefits : Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid's equity program and / or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)
Base Pay Range (Annual)
125,600-$184,140 USD
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To all recruitment agencies : Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
Salary : $125,600 - $184,140
