What are the responsibilities and job description for the Sr. IT Helpdesk Technician position at Lucid Motors?
Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
User support: Responding to user inquiries via phone, email, ticketing system, or in-person, providing clear explanations and solutions to technical problems. Provide Executive Support coverage
Software installation and configuration: Installing, configuring, and updating software applications on user workstations, including security patches and updates.
Account management: Troubleshoot Okta, Active Directory, Jamf, Intune and O365 accounts.
Hardware support: Performing basic hardware troubleshooting and replacements (e.g., RAM, hard drives, keyboard, mouse).
Escalation management: Identifying issues that require escalation to senior IT staff or specialized teams.
Documentation and knowledge base updates: Maintaining accurate documentation of resolved issues and contributing to the company's knowledge base.
Preventative maintenance: Performing routine checks on systems to identify potential issues and proactively address them.
Training and support: Providing basic technical training to users on new software or hardware.
You Bring
Strong technical knowledge: In-depth understanding of OS X, Windows, Linux, Okta, Microsoft Office Suite, network protocols, Adobe Suite, and common hardware components.
Troubleshooting skills: Excellent problem-solving abilities to diagnose and resolve complex technical issues efficiently.
Customer service skills: Excellent communication and interpersonal skills to clearly explain technical concepts to users with varying levels of computer literacy.
Attention to detail: Ability to accurately document issues and follow established procedures.
Experience: 7 years of experience in a helpdesk or desktop support role
Certifications: CompTIA A or equivalent IT certification preferred
Preferred Skills
Knowledge of 3DExperience CATIA, JFrog Artifactory, Jenkins, Foundry Nuke, MaxonOne suite, ReVision Twixtor, CaptureOne, Unreal Engine, Ansys, AutoDesk
Educational Requirements
Education: Associate degree in computer science, IT, or equivalent experience
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
- You Will:
User support: Responding to user inquiries via phone, email, ticketing system, or in-person, providing clear explanations and solutions to technical problems. Provide Executive Support coverage
Software installation and configuration: Installing, configuring, and updating software applications on user workstations, including security patches and updates.
Account management: Troubleshoot Okta, Active Directory, Jamf, Intune and O365 accounts.
Hardware support: Performing basic hardware troubleshooting and replacements (e.g., RAM, hard drives, keyboard, mouse).
Escalation management: Identifying issues that require escalation to senior IT staff or specialized teams.
Documentation and knowledge base updates: Maintaining accurate documentation of resolved issues and contributing to the company's knowledge base.
Preventative maintenance: Performing routine checks on systems to identify potential issues and proactively address them.
Training and support: Providing basic technical training to users on new software or hardware.
You Bring
Strong technical knowledge: In-depth understanding of OS X, Windows, Linux, Okta, Microsoft Office Suite, network protocols, Adobe Suite, and common hardware components.
Troubleshooting skills: Excellent problem-solving abilities to diagnose and resolve complex technical issues efficiently.
Customer service skills: Excellent communication and interpersonal skills to clearly explain technical concepts to users with varying levels of computer literacy.
Attention to detail: Ability to accurately document issues and follow established procedures.
Experience: 7 years of experience in a helpdesk or desktop support role
Certifications: CompTIA A or equivalent IT certification preferred
Preferred Skills
Knowledge of 3DExperience CATIA, JFrog Artifactory, Jenkins, Foundry Nuke, MaxonOne suite, ReVision Twixtor, CaptureOne, Unreal Engine, Ansys, AutoDesk
Educational Requirements
Education: Associate degree in computer science, IT, or equivalent experience
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
